Telstra lashes back at ACCC

Telstra has accused the Australian Competition and Consumer Commission of not giving it "sufficient guidance" in resolving a furore over broadband pricing that could see the carrier fined millions of dollars.

The telecommunications carrier made the claim as it declined to rule out any changes to its pricing despite mounting a spirited defence of changes which saw retail prices drop to a level rival Internet service providers claimed was lower than the wholesale prices they were charged for access to Telstra's broadband infrastructure.

A Telstra spokesperson told ZDNet Australia today the telecommunications company and the ACCC were "in constant negotiation" over the pricing issue after the watchdog set a deadline of tomorrow afternoon for compliance with a consultation notice seeking information about the carrier's wholesale and retail broadband pricing.

The move is the final step before the ACCC issues a competition notice which could yield fines for the telecommunications company of up to AU$10 million and AU$1 million per day before the issue is resolved.

The spokesperson, Rod Bruem, said the ACCC had not given the carrier "sufficient guidance" throughout the matter, stating: "We believe our pricing is competitive and the ACCC has given us no direction to lower our wholesale prices."

"They're [the ACCC is] saying there's a problem, but they're not directing us how to fix it," said Bruem.

The debate erupted several days ago when Telstra slashed its retail broadband prices ahead of the kickoff by rival Optus of its residential DSL services, prompting the complaints from its rivals. The ACCC subsequently issued an advisory notice, which prompted Telstra to reduce its wholesale prices ex-GST to slightly below the level of its lowest retail price of AU$29.95 per month.

Bruem indicated the carrier was also thinking ahead to the possibility of court action over the pricing issue, remarking that Telstra had been treated although it was already guilty. The carrier would not waver in its pricing and "it's up to the ACCC if they want to go to court to fight it".

"The ACCC hasn't had a good record in the past with competition notices, they've backed down in court and had some mixed results," Bruem said.

Telstra argues their reduced retail prices have been an exercise in "loss-leading" to encourage broadband take-up amongst consumers.

Telstra's regulatory group managing director, Bill Scales, also said the ACCC's interference was making it more difficult to respond to wholesale customer concerns.

"By imposing itself on a very competitive market, the ACCC would put at risk the tremendous benefits consumers are enjoying," Mr Scales said.

The last competition notice faced by Telstra in 2001 also concerned its wholesale pricing structure, resulting in the communications giant lowering its wholesale fees.

Bruem said he "can't say" if the past response may reflect on Telstra's future actions in relation to the current proceedings.

According to Bruem, a competition notice can be issued at "any time" following the lapse of Tuesday's deadline.

"Lowering retail prices has been an exercise in growing the market," says Bruem, adding now it's up to the ACCC "to decide if it is legal for Telstra to try and grow the market in this way."

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Talkback 7 comments

    Let's just hope that Telstra d ...Anonymous -- 08/03/04

    Let's just hope that Telstra doesn't decide to jack BigPond Broadband retail prices back up, rather than reducing wholesale port (and perhaps AGVC) prices for other ISPs who buy from Telstra wholesale.

    If anyone believes Telstra's s ...Anonymous -- 08/03/04

    If anyone believes Telstra's spin (on anything) they are as deluded as the people at Telstra who put that spin together.

    Anyone who has ever lived in this country knows Telstra and how it operates, and if they choose to believe Telstra where money and cost cutting are involved, they should contact a doctor immediately and ask for every conceivable test konwn to man to find out what is wrong with them.

    Telstra, you suck, on behalf of almost everyone in Australia.

    How much guidance do they want ...Anonymous -- 08/03/04

    How much guidance do they want? Just cut the prices!

    Tel$tra already charge too much for wholesale port access. Now is the time to drop these prices (by at least $10). After all, we already pay at least $24pm in line rental. This is a double-dip rip off by Tel$tra!

    "Telstra argues their red ...Anonymous -- 08/03/04

    "Telstra argues their reduced retail prices have been an exercise in "loss-leading" to encourage broadband take-up amongst consumers."

    The implication here is that Telstra will jack up their prices after they run the smaller ISPs out of business.

    Bravo. I thought such licentiousness had been stamped out post-80s after the world realised the true costs of amoral capitalism. It warms my heart to find such unadulterated evil at work here.

    I think Telstra need a firm hand of the iron fist called "social justice" to their collective posterior. Best of luck to the ACCC in their fight for the little guy.

    Telstra has purposefully set a ...Anonymous -- 09/03/04

    Telstra has purposefully set about capturing a large slice of the DSL market by lowering their prices whilst continuing to charge it's wholesale customers above the retail rate. If they think there is any way they can spin doctor this situation as otherwise then they are simply idiots.

    The sooner the ACCC slaps the competition notice on them so the rest of the market can get back to competing on what was a fairly realistic basis the better.

    It's strikes me as funny that in NZ Rosemary Howard (NZ CEO) is running a call for change campaign to stop monopolistic behaviour by Telecom NZ when her cronies in Australia are doing just that.

    Do they think the public are idiots? They obviously think you all are.

    You gotta love them! Telstra ...Anonymous -- 17/03/04

    You gotta love them! Telstra throw a hand-grenade into a room full of their own resellers, the ACCC tells them to clean up the mess and Telstra cry

    "They haven't told us how to fix it!"

    Who threw the hand grenade in the first place, you imbiciles?

    As a previous Telstra employee, I think I had better remove that 5 years from my resume...

    I Love Telstra ( Not ) They si ...Anonymous -- 23/03/04

    I Love Telstra ( Not )

    They sit there and rationalise everything, but forget one thing, they can't cry poor and still post Billion Dollar Profits. I don't know about you, but I personally would be happy to accept a lower dividend on my Telstra 2 Shares ( I've already lost money on them anyway ). If I actually saw the S word, god forbid you actually get 'Service' from Telstra.

    Once upon a Time Telstra was a name you could trust, but then came Ziggy! Not happy with Stuffing up Kodak & Optus, he had to see if he could screw an Australian institution for every cent he can get. How can he justify a $7 million dollar package with his current performance!!

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