Telstra inadvertently reveals ISDN pricing

Telstra has posted pricing and conditions for its long-awaited BigPond ISDN service on the staging Web site for the re-launched ISP.

The 128 kbps, symmetrical ISDN service -- first mooted in February this year -- is designed primarily to benefit users in rural and regional Australia who are currently limited to dial-up access.

The unveiling of the service follows Telstra's re-launch last week of its retail and wholesale high-speed Internet offerings -- buttressed by an AU$8 million marketing campaign -- in order to drive overall subscriber numbers up from around 320,000 now to one million by the end of 2005.

A Telstra spokeswoman declined initially to comment on the specifics of the service.

ISDN has a far greater footprint across Australia than cable or DSL. However, the 128 kbps access speed sits significantly under the 200 kbps mark generally regarded as the threshold for broadband-quality services.

Telstra said customers would have to be connected via its ISDN Home access service to take advantage of BigPond ISDN service. The ISDN Home access service provides a digital line split into two channels, each capable of carrying 64 kbps. The service can either be combined to deliver speeds of 128 kbps or each channel used for different telecommunications services at speeds of 64 kbps.

The carrier said it planned to charge a monthly fee of AU$90.45 for its shortest plan -- running for three months -- that includes a 500MB monthly allowance. If a user opts for a 12 month contract, they would pay AU$84.95 per month.

For the next step up -- a three month plan which includes a 1 GB useage allowance -- users face charges of AU$111.45 per month. Users who elect to take a 12 month deal will pay AU$104.45 per month.

For the 500 MB plans, users are charged at 16.9 cents per excess MB, while for the 1 GB plans, the figure drops slightly to 15.9 cents per MB.

Telstra indicated during its BigPond relaunch briefing last week that 10-20 percent of its BigPond broadband revenues are derived from excess useage charges, despite the fact only around six percent of users breach their limits.

For entry level residential and business DSL plans, Telstra charges 15.9 cents per excess MB, dropping by roughly one cent as the user steps up to the higher-level plans.

If the customer does not have ISDN already available, there is an installation charge of AU$190.30.

Broadband aficionado site Whirlpool has reported that Telstra will introduce a AU$16.50 monthly fee for customers who would rather have unlimited ISDN data calls to an ISP other than BigPond. However, the ISP has to have a dial-in number with an 01983 prefix, meaning it has to receive calls through Telstra's MegaPOP service.

There is a five-hour session limit, and calls will also be dropped after 20 minutes of idle time.

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Talkback 11 comments

    Telstra strikes again........ ...Bill Lumbergh -- 25/07/03

    Telstra strikes again........

    If high prices like these are not proof of them being able to bend their customers over a barrel and give them one up the do da , I don't know what are.

    Only Tel$tra could price this ...Anonymous -- 25/07/03

    Only Tel$tra could price this so high!

    I can't believe the prices are so outrageous. Talk about a slap in the face to people that can't get ADSL. They can't get ADSL because Tel$tra cut corners and now they have to pay more because of it.

    Living in a very remote part o ...Lisa Mostyn -- 25/07/03

    Living in a very remote part of Victoria and having access to very little in the way of telecommunication services I rely on my phone and internet connection heavily. In May this year I attended a business expo where I first encountered the Telstra Country Wide team and the ISDN product.

    I conducted extensive research into this area and discovered that it was more cost effective to get a second telephone line installed than pay Telstra's outrageous costs of 30cents per hour per line to be connected to ISDN.

    With a 750mb download limit each month for a monthly access fee of $23, I can be online for the cost of a local call for up to 12-15 hours each day depending on network demand.

    Why the hell would you want to go to ISDN? Sure you get a bit faster rate, but at what cost. There was a whisper from Country Wide that the ISDN hourly internet fee would be going, but I don't hold my breath waiting.

    Meanwhile, my slow but oh so much cheaper and on all day for a local call internet connection will do me just fine for now.

    Cheers

    Lisa Mostyn
    Design Studio
    www.lisamostyn.com

    "Tell 'em they're dreamin ...Bill Lumbergh -- 25/07/03

    "Tell 'em they're dreaming!" What a joke. If Tel$tra think people are going to pay this kind of money, their sales people must be on drugs.

    Paymore, for slower access, less data and can't make phone calls at the same time.

    I would be surpirsed... But this is Tel$tra we're talking about!

    Download Usage again, when is ...Anonymous -- 25/07/03

    Download Usage again, when is f***ing telstra going to lift this bullshit download useage on internet services, it's even on our own Australian web hosting sites, which is very hard to control, when you don't have control of how data is transfered from your website, LAME.

    Long terms contracts and useage charges should not be there and the ACCC should be stoping it, because it is an unfair trade practice to penalise a client because they want to switch services because someone else is cheaper then their current provider. Contract are just there to make you pay for a service regardless of fair competition, and make you pay a high exit fee if you want to go to someone cheaper.

    Contracts are like if woolworths charged you an entry fee to shop at their store, and stated you must pay an exit fee of $500.00 if you want to shop at coles, how f***ing lame this contract and usage limit is becoming, does telstra even realise what is on the internet for general download, NO they don't, they just see the $$$$$'s, and that it! 300Mb even 3Gb for most people is not enough, and heavy internet users have to pay an extremly high price for what they download. ^gb should be the minimum on broadband internet, not 300Mb, thats a joke, unless you only collect emails, which you can do with dialup just as easy.

    Come on Australia, let telstra know you are sick of long term contracts and internet usage charges, they have to get with the times and keep up with the rest of the world, we have now dropped out of the top 50 countries for being high tech in the internet industry, stop making telstra rich, and make them do something for you for a change.

    The Mad Hatters (Tea Party) in ...Keith Styles (An irate user) -- 26/07/03

    The Mad Hatters (Tea Party) in the T(H)elstra board room are at it again. They must be supping more than tea if they think country users are going to accept another rip off from them. Can you also believe the drips who control broadband want us to believe it is 99.9% available. I wonder who's airy fairy figures they are using. Still I suppose if you discount all the downtime which they call scheduled due to upgrades,(they happen daily & will they never end??!!) then the figures should look good. BTW 128kbps is hardly BROADBAND, it's not even close. As the lady in the bush points out, 2 dialup lines are a better choice !!!! at a fifth of the cost of ISDN. Watch out tho, T(H)elstra might increase their dialup charges to make their Broadband Services (all of them including ISDN) look more cost effective....God help us all! That's the sort of dumb logic they seem to use all the time.

    This is the real test. All us ...Anonymous -- 31/07/03

    This is the real test. All us city IT guys know this is a serious rip-off. The question is...are there enough dumb users in the bush who will buy it anyway, none the wiser.

    I don't think so. Even my 60y.o father-in-law in Rutherglen knows what Mb are and how many he downloads in a month.

    I will be very interested to see if T can make this fly.

    This was my solution. Get the ...Anonymous -- 02/08/03

    This was my solution. Get the telstra ISDN system ($190) then IHUG satellite for $60 a month (2gig, and local call anywhere in Australia. Use the ISDN line (not the digital modem) at a local call rate of 17cents and stay on line for as long as you like and download with IHUG satellite.

    unfortunatley not even isdn le ...Anonymous -- 26/08/03

    unfortunatley not even isdn let alone broadband access is pie in the sky for pensioners who have dial up and will never be able to afford faster access to the internet.And the Minister should forget about privetising Telstra as shareholders come before service

    Recently I have been bombarded ...Anonymous -- 14/04/04

    Recently I have been bombarded with brochures in the mail, TV advertisements and phone calls at home offering the latest and greatest in Home Internet Services - BROADBAND. In my line of work, I am constantly working from home (on-line) and am regularly frustrated by the slow pace of dial-up.
    With indications and recommendations that broadband was the solution I was more than disappointed to be told that ADSL was not available - the exchange was too far away.
    I was then somewhat suprised (to be polite) to be told by one of the many Telstra reps I dealt with, that one solution was "to move house".
    Further more after calming down, and discussing other solutions with more sane Telstra reps I was told that ISDN was an option 'better than dial-up'.
    Again fustration reigned when I was ultimatley black mailed into taking all the Telsta 'HomeLine' offers to make the choice for a better on-line service affordable. Furthermore I was to be charged an extraodinary amount for the priveledge to have ISDN installed. In searching for a more affordable and competitive price I was told by a Telstra competitor that "they do not offer outdated services".
    The final insult is that the exhange that sevices by suburb is located in a low-income/housing commision area. My suburb which houses middle to high income business families have no decent service available and Telstra has indicated that there are no immediate plans to upgrade. (Why the advertisement for Bigpond in the outback, when they can't get it right in the 'burbs.)

    BigPOND??? Big Promises Only No Delivery.........

    This is so typical of Telstra. ...Anonymous -- 05/05/04

    This is so typical of Telstra. I can't get any faster then 28.8 kbs, I can't get Broadband ADSL or cable and they want me to pay approx $90 for ISDN......the only other option! Tell em they're dreaming.....why can't they offer the same ADSL price for ISDN for those that can't get it because of their incompetence......When will tehy wake up?????

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