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Telstra hunts down Next G dropouts

In the latest endeavour to encourage its remaining CDMA users to move to Next G, Telstra will be contacting users experiencing a number of dropouts on its 3G network to try and solve their problems.
Written by Jo Best, Contributor

in brief In the latest endeavour to encourage its remaining CDMA users to move to Next G, Telstra will be contacting users experiencing a number of dropouts on its 3G network to try and solve their problems.

Users with a greater than average amount of dropouts will be given a "virtual health check" aimed at fixing the connectivity issues.

"There can be any number of reasons for a customer experiencing these issues, including using an inappropriate handset for their location, the wrong SIM card, having their handset set to the wrong network or not using the right accessories, such as a car kit or external antenna," Telstra Country Wide group MD Geoff Booth said in a statement.

Telstra said a "very small number of customers" are experiencing dropout problems.

Telstra had initially planned to close its CDMA network on 28 January, but the closure has been postponed til at least 28 April, after Broadband Minister Stephen Conroy said he was not in a position to declare equivalence between the Next G network and the CDMA networks.

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