Telstra hits back at pair gain claims

Telstra has responded angrily to claims published on broadband community Web site Whirlpool this morning that the telecommunications heavyweight is still installing ADSL-incompatible pair gain and RIMs in new housing estates.

A Telstra spokesperson has said the photograph that the broadband Web site claims to be a month-old pair-gain box in the new housing estate of Springfield in Brisbane actually depicts the installation of a CMUX network, a copper system capable of supporting ADSL.

The spokesman said the second of the pictures which shows a sign that reads "pair gain system power isolation point" could be attached to an old box that is being used to carry the new equipment to the site.

The Whirlpool story also quotes from a reader who claims that residents of the new estate have been misled.

"As soon as you build your house and ask to be connected to this advanced network, you find out it doesn't exist," the reader said. "Not only can you not get broadband, you can't get anything better than a 33 Kbit/s dial-up connection".

However, Telstra's spokesperson said that he can understand the confusion over the signage, maintaining that fibre will be installed in the Springfield area.

"CMUX could be another part of the area, but fibre to the premises is happening in Springfield," said the spokesman.

Telstra said it will be taking steps to correct the signage on the site.

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Talkback 24 comments

    Springfield Land Corp tried to ...Anonymous -- 14/04/04

    Springfield Land Corp tried to introduce a community network in the early days with Optus. Some of the older areas within Springfield have Optus cable undergroud, however Optus will tell you it's not there.

    Springfield have been talking about these technologies for years, but have failed to deliver in the five years I've lived there.

    Telsra installed a PGS system ...Anonymous -- 14/04/04

    Telsra installed a PGS system to my street less than three years ago (when ADSL was just starting).

    Each call to Telstra trying to get any form of broadband gets a new excuse. Telstra state 'You will never get ADSL' and refuse to fix the problem, even if I pay for the upgrade.

    They say that there is no transposition possible.

    Telstra will however supply me with a commercial grade of DSL, at >$1400 per month (512/512 + 4Gb 12 month contract). This means the problem can be fixed, just that Telsra does not consider it commercially viable (it is more profitable to Telsra not to fix the problem they created). When our remote site 10Kms from Port Hedland, WA needed broadband, and it was BHP Billiton asking Telstra, in went an ADSL connection.

    My property is in an inner suburb of Perth less than 8Kms from the CBD. I have no choice or options left to get broadband.

    "Telstra has responded an ...Anonymous -- 14/04/04

    "Telstra has responded angrily...."

    There is absolutely no reason for Telstra to be angry about the report in Whirlpool. Had they bothered to label the box properly in the first place, then this mess wouldn't have occurred in the first place,

    Pair gains systems are still b ...Anonymous -- 14/04/04

    Pair gains systems are still being installed.. Casaurina estate on the far North coast, just south of Kingscliff has a rim exchange installed, and when you think every house in the estate is worth close to 1 million or over, well done Telstra. Obviously none of your directors bought a house there..

    I have been waiting for 3 year ...Anonymous -- 14/04/04

    I have been waiting for 3 years to get our phone line to be ADSL compatible. We live in a Estate called Sovereign Gardens in Wishart Brisbane QLD. Everyone else who live outside the estate can get ADSL but nobody in our Estate can get it. All telstra can do is defend themselves in public and not face the facts that they are just too slack.

    To the guy in Casuarina Estate ...Anonymous -- 15/04/04

    To the guy in Casuarina Estate - you're not alone, I'm at Terranora and am on a RIM - we've managed to get 170 odd EOI's submitted to Telstra Country Wide in effort to get ADSL installed.

    TCW had even arranged a representative to be on hand between 09:30 and 4:30 today to answer questions - must be golf day as he was gone when I called by at 1.30 to have a talk with him......

    Moved from a place that had Bi ...Anonymous -- 16/04/04

    Moved from a place that had Bigpond cable now at a house that can only get dial up. THe estate is only 2 years old here on the Gold Coast. Yet ADSL is not happening due to paired lines!

    Have complained but got no where!.

    All I know is that I live in S ...Anonymous -- 21/04/04

    All I know is that I live in Springthorpe, a brand new estate less than 15KM from Melbourne central and Telstra ARE rolling out pair gain technology in this area. I cannot get ADSL and am forced to use ISDN

    I totally agree with the comen ...Anonymous -- 22/04/04

    I totally agree with the coments in the articale in relation to new housing estates with paired gains. I have just moved into a new house in a new estate and have applied for ADSL only to be told that it is not available!! The telephone exchange where the phone line is from supports ADSL but have been informed by the internet provider that the lines into the estate don't. Also I can only get a maximum of 28.8kbps on my dialup yet the area where I move from being about at least 40 years old supported ADSL and I got full 56kbps on my dialup. So much with Telstra and it's new technology.

    I live in Forest Lake where ne ...Anonymous -- 09/05/04

    I live in Forest Lake where new homes are still being built. I have lived here 6 years and in that time have never been able to get better than 28K connection. We have underground power, all homes are less than 10 years old and that is the best I can get. We all go through the Inala exchange which Telstra have no plans to upgrade. Telstra continues to hold this country back and has done so for many years.

    I live in a New estate @ Calou ...Anonymous -- 14/07/04

    I live in a New estate @ Calourndra, Qld and have of tonight after waiting 35+ days been rejected due to a "Rim or Pair Gains" system. I also have a a telstra box a few doors up that is labled "Pair Gains power supply isolation point" Hmmmm! This is a new estate and i biult hear 12 months ago. Looks like telstra might be telling "porkey pies".

    We live in the suberb of Eagl ...Anonymous -- 28/09/04

    We live in the suberb of Eagleby Qld my current connections is at best 28.8kbm. Telstra was very evasive when I called and asked if this was the case they did not confirm or deny that this is the case in relation to my connection. This is grossly inadiquate in the so called technological advancement in communications has taken a giant step backwards. We the public are given the political diatribe of fast broadband internet connection yeah right. As for my business which is dependant on a fast internet connection this for us is not possible to connect to ADSL. While there is a provision for foxtell why should we be limited to foxtell/Telstra monoply and not have access to competative ADSL providers. We pay our line rental why should we pay for half of what we are entitled to

    to the Eagleby population Salman -- 09/08/07 (in reply to #120108503)

    the place that i live i at the back of eagleby. when ever i ring telstra they always tell me that i am too far away from the exchange and that i am unable to get anything faster than dial up. right now i am on dial upgetting no faster than 14.4 kbs that is rubbish speeds why is it that the whealthier suburbs get the better tecnology and the not so much funnded ones get less??/ i think telstra should have a good think about their tecnology tactics because its leaving us out of the map. and just like the previous guy said "we pay our line rental why should we pay for half of what we are entitled to"?????????????

    I have recently moved from Kin ...Anonymous -- 09/04/05

    I have recently moved from Kingston, 4114 to Chambers Flat Qld. Before I moved I checked with my phone company about getting broadband internet at my new address. They said there were no problems with that. I have been in this place for over a month, and I am only now connected to the internet with a slow Dial-up connection (running at 24Kbs/second on a 56K modem.)

    I have paid $209.00 to Telstra to connect a new line to my address at the exchange. I am waiting to see if that line is compatible with ADSL.

    Each time I ring my phone company (Optus) and give them my number for them to answer my queries quicker, they tell me that my line is registered as 74 Warner RD. I live at 82 Warner RD. The block had been subdivided, before subdivision the address was 74 Warner Rd.

    My neighbor, who lives at 74 used to own the house that I am now living in and he has told me that he had problems firstly getting ADSL into this address, and then moving the connections to his new address (less than 50meters away.) He was told that he couldn’t have the ADSL connection moved in the exchange to his new address, and that Telstra had to send a technician out to the exchange to find him a new ADSL connection in the exchange, which would mean that this property has already had an ADSL connection, and still has lines to this address for ADSL.

    I was told by Optus, that I could get ADSL quicker if I was a Telstra customer, but I am never going to go back to Telstra.

    We live in an 18 month old hou ...Anonymous -- 03/07/05

    We live in an 18 month old house on a new estate & expected to find it ADSL capable but pair gain is installed - unbelievable

    Telstra still using pair-gain Anonymous -- 26/06/06

    Recently I paid $300 for a new tel line connection. I asked technician NOT to put on pair-gain (and he said my tel line is NOT in pair-gain) but telstra did put my line in pair-gain ie pain-gain...great service from the telco. Now I can't get the ADSL connection. Can't believe....people are now using Internet2 in the developed country and we are still using third-world technology. When will they open their eyes and be fair.

    Pair-gain - the Saga continues Martin Platt -- 04/02/08

    I've been tryingto get ADSL for about 2 years now. I've tried the TIO, the ACCC, Telstra complaints, high level Telstra complaints, various senators and the government, so far nobody cares. To me the bigger worry is not that Telstra are doing nothing, but that the government thinks that the infrastructure is good for the Australian economy.
    I work in computers, and I cannot get the latest downloads, since they would just take too long at 28kbps. I'd set up a company, from my home if I had a decent connection, but because I don't I can't pay tax to the government for the money I haven't earnt. So government, if you do ever actually read these things, which I doubt, Telstra are costing you money as well as me, so how about you do something about it? Remember, it is 2008???

    Remember, it is 2008??? 4 years to download 1 page? -- 04/02/08 (in reply to #320094924)

    Remember, this story was written in 2004???

    2004 Darren -- 29/08/08 (in reply to #320094929)

    It has been a problem since 2002. When senator Kate Lundy wrote a report on the matter. I have recently paid 300 bucks for a phone line to be installed and specifically asked for it not to be put in using the pair gains system..and guess what happened?!! Their excuse is 'its the technicians problem not ours'.

    pair gains Anonymous -- 15/11/08

    i have lived just oustide of broadwater and have been trying to get adsl for last 5 years 3 years ago adsl was enabled on at the coraki exchange which is my area about 10kms away yet i could not get adsl for the same reason then i had a second phone line installed on the property to the shed where i work and once again they put 2 wires instead of four.

    excuse?? there are not enuf physical lines in the ground to give me the 4 required so solution would be to install a mini dslam correct? no its to ignore me and continue to ignore me even now i see no end to this im once again trying to get adsl through internode because according to whirlpool thats my best shot at getting telstra to fix the problem... i wont hold my breath the company should burn and then burn the ashes

    wow, 4 yr old article... barry -- 15/11/08 (in reply to #320116339)

    and yet still there massive amounts of pair gains systems in play... remember what sol says "telstra built the Next G network in under 10 months, a testament to telstras ability"... well Sol if you can build a brand new spanking network almost aussie wide in under 10 months.. these "minimal amount" of pair gains should be done by now right?

    Seaford SA 5169 Has Paired Gains in New Estate Toby -- 04/03/09

    What is going on when the Internet connections are going backwards. Why put in old infrastructure that annoys everybody???? I want to have ADSL2+ yet can't get any ADSL as the lines are Paired gains lines. Telstra you need to change this and start putting in the correct infrastructure and upgrade the areas you have effected.

    Yallambie VIC 3085 has paired gains Carl -- 14/04/09 (in reply to #320124721)

    I also live in a an estate only 5-6 years old and within 16kms of the CBD, only to be told by Telstra that I cannot get ADSL due to a paired gain systems on my phone line. In today's society where the internet in such an important tool, why are we subjected to such poor and inadequate infrastructure?

    paired gain Brad Ashton -- 05/07/09

    Have just brought a house had it built actually (i dont men to call u ashely) anyway we r in central lakes behind the caboolture hospital (queensland) the date is 05/07/2009 and pair gain has struck why is this happening where this set-up can be installed and you can-not receive adsl broadband? mmm// anyway applied for trainsposition via ip provider and came back failed unfortunatley telstra are only contracted to insatall a phone service to your estate so as long as u can use your phone thats it . Now this is a new estate built by QM PROPERTIES apparently they win lots of awards for there estates it must not be for the service of there property buyers comunications network . so if you have a nice young family and r thinking of buying a new house make sure you ask your slae person about your adsl option on the house and make them put it in the contract (DO NOT LET THEM CONVINCE YOU OF WIRELESS INTERNET BECAUSE YOU HAVE NO ADSL unless u wish to forget about gamming and u like dropouts all the time and paying $100 plus per month for a limited amount of data that includes packet lose so if u bye 3 gig you get 2.5 if u lucky) as i say this is a new house in a new estate so thank you QM PROPERTIES AND TELSTRA NOTTTTTTTTTT I THINK YOU SHOULD WORK ON YOUR COMMUNICATIONS PROBLEMS FOR YOUR CONSUMERS as this is all we appear to be to you WTACH OUT FOR THIS ESTATE AS IT IS STILL EXPANDING AND SELLING IT HAS NO ADSL BE WARNED CENTRAL LAKES CABOOLTURE QLD DEVELOPERS QM PROPERTIES AND THEY GIVE USE AWARDS

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