Telstra fights with BigPond glitch

in brief Telstra BigPond customers in NSW and Victoria have been having account issues since last weekend.

Around 1 per cent of customers from the two states have been unable to access their accounts on the BigPond site, shutting them out of their emails and other account related services.

A spokesperson for Telstra confirmed the issue. He said that customers had been ringing BigPond to restore their services and that the company was also restoring the services of those who hadn't got on.

"It is expected that all services will be restored this evening," the spokesperson said. "We have put additional staff on to handle the increase in calls, but would ask customers to be patient when calling."

• Related stories

• Alerts

Add your opinion

1% yeah right........ Anonymous -- 30/03/09

try 40 mins - 1hour wait times to get onto tech support
try no eta on when your account will be fixed
try 72 hours of downtime.
fun from telstra, with the most horrible service experience I have had in a long time.
I smell BS.

• Reply to comment
• Reply to story
• Report offensive content

100% anti-Telstra yeah right........ Sydney Lawrence -- 31/03/09 (in reply to #320127211)

Anonymous, usually I refrain from intemperate response but considering you introduced the gutter language I will answer in kind, because it may be this is the only language you understand.

You say " I smell BS". If so I suggest two possibilities. Your nose is too close to your ars*, or it is your own breath blowing back into your face.

• Reply to comment
• Report offensive content

100% Telstra Fanboy Nathan -- 31/03/09 (in reply to #320127230)

Sydney, if you stopped waving your Telstra flag for 2 seconds, you will see he is a customer of Telstra. So how can he be 100% anti Telstra. Are customers not allowed to be frustrated and vent when they receive bad service. It is after all how we keep the buggers honest. This in no way applies to just Telstra. It applies to every company and industry out there. If people receive bad service, they should complain and get angry. It is how we keep the mongrels honest.

• Reply to comment
• Report offensive content

Oh dear! Tailgator -- 31/03/09 (in reply to #320127230)

Well Sydney, not only does your 'oh so correct' language of 'intemperate response' fail to justify or excuse your use of the same language, you launch a purely 'ad hominum' attack in the most disgusting manner using language and imagery far worse than the OP.

Why - you don't even mention the original issue.
How low can you sink in mindless, 'at all costs' defence of Telstra.
Very sad Sydney, very sad.

• Reply to comment
• Report offensive content

100% anti-Telstra yeah right........ Anonymous -- 31/03/09 (in reply to #320127230)

Right on the money there Sydney. Well said.

• Reply to comment
• Report offensive content

Lol Sydney Anonymous -- 31/03/09 (in reply to #320127230)

You're a known one eyed telstra lackey. Give it up, no one takes you seriously.
Gutter language - give it a rest - you didn't reply to the post by making constructive comments like listing a phone number of a link or ... anything ! You replied to "BS". That shows how thin the ground you walk on really is.

• Reply to comment
• Report offensive content

92 hours and counting M0TT -- 31/03/09

Friday - Lunchtime - no internet - so I called the herp desk (sic) "how may I herp you torday??" (sic) and they didnt log my call - all they said was there is a probrem (sic).

Saturday - called the help desk - they didnt log the call - all they did was say there was a probrem and they were sooo sooory (sic)

Sunday - called the help desk - they didnt log the call - and were ever sooo soory it was taking so wrong.(sic)

Monday - called the help desk - didnt log the call - rearry sorry its is taking so wrong (sic)

Whilst I understand that some problems take time to fix, logging the call would allow them to SMS me a status - you know - you are now 232,123 in the queue to have your VCP reset so you can authenticate and get your ADSL back up again - (they are running a script on the accounts to reset the virtual circuits that are in error).

So - my basic understanding is that a service desk - if it is operating to any standard - must log all calls. Unless they are trying to hide the real nature and size of the outage from doucments that can be FOI by Government, ACCC etc.

• Reply to comment
• Reply to story
• Report offensive content

Bigpond ADSL outage Anonymous -- 31/03/09

I played the game to get more information on saturday, when i discovered i was offline.
Iwas told that it was a wide spread outage across Queensland, New South Wales, and Victoria.

i have had two minor outages since they called me back to tell me 12 hours later that my connection was fixed.

Could this be a Political Statement to the Federal Government.

(look what we can do !!!!)

• Reply to comment
• Reply to story
• Report offensive content

Try a week of Telstra failure in Queensland as well as NSW and Victoria Anonymous -- 31/03/09

every night after 7:30 pm. system grinds to a halt. Couldn't even get the bigpond homepage to load on broadband cable.

on hold for 45 minutes. go through the script, please restart computer, modem, other computer, microwave oven ,toaster, fridge,vcr,.

OK. we'll send a tech out in the morning. tech (unexpectedly) arrives as mentioned. checks modem and PC. Yep, definitely problem between exchange and the tap on the cable in the street. Telstra will contact you within 48 hours. I thought he meant earth hours. still haven't heard from them 9 days later

• Reply to comment
• Reply to story
• Report offensive content

Not complaining, but... Anonymous -- 31/03/09

I had a Telstra land line, worked fine, then stop working after a bit of rain. Called to get it fixed. I received a reply, "We have a problem with the exchange, they are going to re-wire". ETA was 2 weeks. So I waited 1 month later before I had dial tone. How do you expect some of us not to be complaining about Telstra! Geez

• Reply to comment
• Reply to story
• Report offensive content

Meanwhile... Mel Sommersberg -- 01/04/09

Those people who don't use Telstra's products or services get to log in, send and receive open new accounts, close old ones, etc.

Telstra just can't get anything right it seems. The more they sack people the worse the situation is going to get too.

• Reply to comment
• Reply to story
• Report offensive content

Raise the white flag Mel, times up. Sydney Lawrence -- 04/04/09 (in reply to #320127432)

Mel, I don't understand.

Something doesn't add up here. Telstra is the most popular service provider by far. Telstra offers technology and quality of service that leaves its competitors struggling in its wake. The Australian people choose, love and respect Telstra.

Mel people can see through your desperation to advance your selfish self-interests with false demonisation of Telstra. Your game play, and hope, that if you throw enough mud some will stick will not work.

Not with Teflon Telstra.

• Reply to comment
• Report offensive content

internet outage Anonymous -- 06/04/09

Had the same issue starting from Friday night until Sunday evening. Looked in the event logs on the modem which stated that the modem was getting sync and stated it was connected but authentication failed.

The issue ended up been that one of their servers for some reason wasn't properly authenticating uers.

• Reply to comment
• Reply to story
• Report offensive content

• Just In

• Most Popular

• Most Discussed

Reader Services

Popular Topics

Essentials