Telstra's broadband customers were forced endure another lengthy service outage this morning after a routine software upgrade turned into a disaster for the telco.
According to a Telstra spokesperson, a software upgrade implemented around 2 am this morning, forced a group of users issued with Docsis cable modems to re-authenticate and be assigned with new IP addresses.
The flood of users logging back on to the service caused a traffic spike that Telstra technicians failed to anticipate.
"We had some issues with the servers' traffic handling capabilities," said the Telstra spokesperson.
The bungled upgrade exercise caused a national service outage that kept most of country's broadband service offline for 12 hours.
The majority of service in Queensland and Victoria customers was restored by about 12.20 pm. New South Wales, Western Australia and South Australia followed around 2 hours later.
Telstra said it was "very sorry" about the impact of the service disruption on its customers.
The latest outage is one of several ADSL and cable service outages that have affected Telstra's broadband customers in recent months.
Why can't anyone do anything about Telstra's APPALLING broadband service... what will it take to shake some sense into these useless people?