Telstra broadband critics criticised

The Australian Competition and Consumer Commission (ACCC) said this morning that many of the parties who complained loudest about Telstra's anti-competitive conduct in relation to broadband pricing failed to provide timely information about their problems when asked for it.

ACCC chairman Graeme Samuel, who made the comments, also said that those who criticised the competition watchdog for not hitting Telstra with huge fines over the price cuts last year missed the point, as the ACCC was not in the business of imposing fines. Such fines were actually mposed by the Federal Court, said Samuel, upon application by the ACCC and after consideration of all relevant evidence. Samuel was speaking to delegates at the Australian Telecommunications User Group Conference at the Australian Technology Park at Redfern in Sydney.

Samuel introduced his comments by assuring his audience that "the aim of the Australian Competition and Consumer Commission is not to make life tough for Telstra," and emphasised the ACCC's role in trying to develop "a truly competitive environment in all aspects of telecommunications".

Although the ACCC considers the Telstra outcome a "reasonable resolution of the issues that gave rise to the Competition Notice," said Samuel, "the Commission remains concerned at some weaknesses in the Competition Notice process revealed by this dispute. In part, the weaknesses revealed were a direct result of the reluctance of many of those who were complaining loudest about Telstra's conduct to respond quickly when we asked for information and more particularly court admissible evidence. In this regard, the best jockeys were in the stands."

In addition, Samuel raised concern about the imprecision of the imputation testing process to establish the appropriate commercial relationship between Telstra's wholesale and retail arms. "The Commission is working urgently to publish a set of principles as an adjunct to the notification process to give all participants in the market further guidance on its approach to price squeeze allegations," said Samuel.

Samuel noted that "questions remain regarding the extent to which the regime acted as an incentive for Telstra to resolve the Competition Notice in a timely fashion." Although the ACCC considers that the process went "70 or 80 percent of the way towards a fully satisfactory outcome," the Commission said that the Competition Notice arrangements "can be improved to get more timely outcomes", a goal which it is currently working towards.

Ironically given the vocal comments made by Internet service providers since Telstra's initial price change, Samuel also said that Telstra did not benefit directly from its anti-competitive conduct. "Information available to the Commission through its Broadband Snapshot [publication]," said Samuel, "suggests that there was no significant long-term increase in Telstra's retail market share." The report instead suggested that the growth in DSL markets since the Competition Notice was issued has been shared between Telstra and its wholesale competitors.

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Talkback 5 comments

    Everyone is missing the point. ...Anonymous -- 10/03/05

    Everyone is missing the point. RIMs or pair gain is the real issue here.
    The politicians don't seem to be focussing on this huge issue....

    Well ! As one who complained ...Anonymous -- 10/03/05

    Well ! As one who complained AND provided detail, the ACCC response I received was along the lines of "this is a marketing thing" and that we don't have any proof of Telstra as behaving unsatisfactorily here and we're not going to pursue this any further. So, don't come the raw prawn with me Mr. Samuels. I'd have to ask what the ACCC really does for small Australian business - I can't see it does too much. The ACCC seem too interested in things like whether Oracle has the right to buy Peoplesoft - this was always going to be answered in the US courts. The ACCC needs to focus on working to protect Australian consumers and SME's from the Telstra's of this country.

    If a lack of evidence was the ...Anonymous -- 10/03/05

    If a lack of evidence was the reason the ACCC didn't pursue fining Tel$tra in the court, then can Mr Samuels please explain how they issued a Competition Notice in the first place? Surely you can't issue a notice without evidence? Basically when the government decides to sell Tel$tra off - they need to sell off only the Retail arm - the wholeslae arm needs to stay majority government owned "as a seperate organisation" - that way at least all Telco's including Tel$tra, could compete for the market on an even playing field.

    As the owner of TSN Internet.c ...Anonymous -- 11/03/05

    As the owner of TSN Internet.com.au I found the ACCC very hard to deal with. They kept saying "We dont feel Telstra is acting inappropiate". You would give them all the pricing ratios and then they said "No one else has complained about it so we arent going to look at it". Then 1 week later when everyone else complained they said "We still dont think Telstra has acted inappropiately. Prove they arent loss leading to get customers". The ACCC is effectively saying Telstra can loss lead on all products to get market share therefore giving there wholesales a crap price"

    i would like to open a discuss ...Anonymous -- 13/03/05

    i would like to open a discussion with any optus net dsl users who have been in a long queue for a port as i have tryed complaining to accc with no result i moved two doors up and now cannot get a port through optus dsl even though i have all the installation in place if anyone else has this problem please let me know as i have given the accc written evidence about telstras behaviour but nothing is happening and telstra still have a monopoly at the exchange

    regards david.s

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