Telstra has blamed ADSL outages experienced by its NSW customers on Monday and again this morning, on server-end technical faults, refuting speculation that its ADSL network can't withstand wet-weather conditions.
On Monday Telstra's ADSL customers were forced to find alternative means to access the Internet after losing access to the service. Telstra technicians told some customers that NSW's recent monsoon-like conditions were the most likely cause of the outage, wreaking havoc with the copper cabling that links the network.
Dismissing that claim as "hearsay" yesterday a spokesperson for Telstra said that the difficulties experienced by its customers were caused by "known" software bugs crippling Telstra's ADSL authentication servers. Telstra refused to name the software technology that caused the fault.
This morning the elusive software bug returned, Telstra's service status page advising NSW BigPond ADSL customers that they will have difficulties logging in to the service.
"We totally refute that rain caused the [Monday's] outage," said Telstra spokesperson Michael Herskope, repeating assertions he made on Monday.
At the time it was made, Herskope's statement appeared to lack authority, as he was unable to provide an alternative explanation for the outage even though the service had been restored.
Yesterday, he explained that he was able to rule out weather related faults without consulting technical staff, reasoning that wet weather would knock out isolated users rather than the entire subscription base.
A GOOD TRADESMAN NEVER BLAMES THEIR TOOLS !!!