The complaint was aired on Melbourne's 3AW radio station by the customer's mother.
Telstra was quick to respond. -I have spoken to the customer this morning and apologised for this very unfortunate incident and assured her we are taking the matter very seriously," said Louis Dupe, head of customer management for Telstra Mobile.
-Telstra does not have a policy, official or unofficial, to cancel any mobile phone service because of a customers health.... Our goal is to avoid disconnecting customers, and we are happy to work with people who may be experiencing a bit of difficulty paying on time."
Telstra has given its assurance that the customer will not incur any charges in relation to this incident, which follows the Federal minister for communications, Senator Richard Alston, calling for the Australian Communications Authority to conduct an investigation into the death of a Victorian schoolboy, which is being partially attributed to the national carrier.
What an unfortunate name...
the head of customer management for Telstra Mobile.