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Our content licensing agreement with AAP stipulates that the material must be taken down 30 days from the date of publication. Therefore this particular story, having exceeded that time frame, has expired. We apologise for any inconvenience.
I note the article talks about Telstra but they also have the most customers. It would be interesting if the TIO released figures showing the complaints compared to the number of customers. In this way us consumers would be infomed of who is the worst and best telco's.
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The Ombudsman says:
"O'Donnell said it was crucial telcos clearly and simply spelt out their terms and conditions, while consumers were implored to read the fine print."
The sheer volume and especially the small print, (especially Telstra's) of most T&C's, makes it almost impossible for the average user to read or comprehend the GOBBLEDYGOOK. To add insult to injury, some (again Telstra is an offender) almost grey these T&C's out in soft buff colors.
How do they expect the older users, especailly those who may have failing eyesight, to read it?
(BTW, please fix the word spelt in the report. It should be spelled. Spelt is a grain! AAP may have made the error, but please don't propagate it!)