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No big suprise here. Video conferencing to the desktop has been around for a while, we were selling it 10 years ago. Can't say that its made much of an impact at the places I've worked. Phone conference is still king. Online collaboration is big at Cisco and MS but not in mainstream business. The BB discussion reminds me of the 3G strategy sessions in the late 90s where it was all collaboration this, presence that and then not much else for almost a decade.
Vendors like to hype things up and the analysts regurgitate it all back to the point where everyone thinks its reality. Patient home management has been on the table since the advent of the internet and has not progressed. Telecommuting has been around since Windows 3.11 but its still mostly remote access for the weekends.
Hype will never die and will continue to puff up business case and ROI whilst people believe the vendors.
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The real impact on productivity is still coming. What broadband enables is new innovations that can in turn enhance productivity. Faster broadband allows richer content exchange.
Connecting users to faster bandwidth without changing any of the related work practices cannot be expected to bring about meaningful gains. Get users collaborating in real time using video chat, virtual team meetings, virtual white boarding etc. and productivity has to go up, especially in any environment with distributed workers or clients. It's no wonder the larger improvements are in rural areas where population density is lower.
Broadband is infrastructure not a magic bullet.