A spokesperson from Telstra Retail conceded its BigPond had recently experienced some outages, but said these were merely related to a few customer calls which were being investigated by its tech team. The spokesperson said these calls were not connected to the service upgrade which was carried out last night.
On Monday, ZDNet Australia reported that Telstra was expanding the storage capacity of its BigPond Internet service, which it hoped would lead to a substantial increase in the capacity of all of its BigPond messaging products.
They couldn't lie straight in bed.
I sat for 20 minutes with no service on my ADSL waiting for a tech support to answer & gave up as usual.
The number of customer recorded faults would only be the tip of the iceberg. Many would not bother to call & many more like me just give up on Tech Suppport because the don't have enough staff on duty to handle the volume of calls.
T(H)elstra would, of course say the reported call rate was low in the circumstances. It makes for a good weekly report to management!!!!