Qantas trials SMS check in system

By
26 July 2004 03:13 PM
Tags: sms, jetstar, qantas, trial, system, booking, flight, check
Qantas has quietly begun trialling a system to allow customers to check in for flights by sending SMS messages.

The trial, which will initially only be available to frequent flyers travelling from Sydney to Melbourne on flights before 10am each day, will run through until mid-September.

If successful, it is likely to be extended to other routes on Qantas' main CityFlyer network in 2005.

To use the service, customers need to pre-register their phone and associate it with a specific frequent flyer number. Check-in is accomplished by sending a text message up to six hours before a booked flight. A virtual 'boarding pass' including flight and seat allocation details is then sent to the phone, which must be shown to staff when boarding.

Passengers who are flying without baggage will be able to use the system without requiring ID, while the luggage-laden masses will be able to deposit their bags at a dedicated SMS check-in counter after presenting suitable identification.

Because the system relies on sending a barcode, only phones which support graphical messages -- which includes most recent models -- can be used.

Last month, Qantas' low-cost subsidiary Jetstar outlined plans for customers to book flights using an SMS service. No such plans have been unveiled for Qantas, but the airline is already heavily reliant on Internet bookings and offers other technology-enhanced check-in services such as QuickCheck kiosks. Over the past two years, it has also relaxed requirements regarding the use of mobile phones on planes before departure, though their use in-flight remains banned.

Advertisement

Talkback 1 comments

    I tried registering as per the ...Anonymous -- 02/08/04

    I tried registering as per the instructions on the Qantas site, but when I SMS'd my Frequent Flyer number and N for Nokia to the number they gave all I got back was a failure notice "Undeliverable"
    Lets hope their quality of service for this product improves.

Latest Videos

Blogs

  • Darren Greenwood Telecom NZ savings damage prospects
    If Telecom NZ wants to have any of the NZ$1.5 billion the government intends to spend on its new broadband network, it had better think long and hard before offshoring 1500 jobs.
  • Array iiNet: The whys and what nows
    Last week the Federal Court ruled that internet service providers are not responsible for copyright violation by their customers. This is an important decision not just for iiNet, which spent around $4 million defending the case, but for all ISPs in Australia and, indeed, globally.
  • Array Govt, hurry up with releasing data
    A programmer scraped data from the My School website to make some really cool heat maps showing regions of smart schools — no thanks to the government, which didn't supply the data in any useful kind of format.
  • More blogs »

Tags

Back to top

Featured