Qantas trials SMS check in system

26 July 2004 03:13 PM
Tags: sms, jetstar, qantas, trial, system, booking, flight, check
Qantas has quietly begun trialling a system to allow customers to check in for flights by sending SMS messages.

The trial, which will initially only be available to frequent flyers travelling from Sydney to Melbourne on flights before 10am each day, will run through until mid-September.

If successful, it is likely to be extended to other routes on Qantas' main CityFlyer network in 2005.

To use the service, customers need to pre-register their phone and associate it with a specific frequent flyer number. Check-in is accomplished by sending a text message up to six hours before a booked flight. A virtual 'boarding pass' including flight and seat allocation details is then sent to the phone, which must be shown to staff when boarding.

Passengers who are flying without baggage will be able to use the system without requiring ID, while the luggage-laden masses will be able to deposit their bags at a dedicated SMS check-in counter after presenting suitable identification.

Because the system relies on sending a barcode, only phones which support graphical messages -- which includes most recent models -- can be used.

Last month, Qantas' low-cost subsidiary Jetstar outlined plans for customers to book flights using an SMS service. No such plans have been unveiled for Qantas, but the airline is already heavily reliant on Internet bookings and offers other technology-enhanced check-in services such as QuickCheck kiosks. Over the past two years, it has also relaxed requirements regarding the use of mobile phones on planes before departure, though their use in-flight remains banned.

Advertisement

Talkback 1 comments

    I tried registering as per the instructions on the Qantas site, but when I SMS'd my Frequent Flyer number and N for Nokia to the number they gave all I got back was a failure notice "Undeliverable" Lets hope their quality of service for thAnonymous -- 02/08/04

    I tried registering as per the instructions on the Qantas site, but when I SMS'd my Frequent Flyer number and N for Nokia to the number they gave all I got back was a failure notice "Undeliverable"
    Lets hope their quality of service for this product improves.


Latest Videos

Blogs

  • Renai LeMay Datacentre disaster lessons
    As a system administrator, the health and status of your datacentre is at the forefront of your mind. But how often do you think about the needs beyond server status and bandwidth?
  • Array E-health too unsexy for COAG
    There will always be something more politically sexy than e-health for state governments, meaning the National E-Health Transition Authority's business case for a national electronic medical record might just sit on the shelf gathering dust forever.
  • Array TelstraUnClear
    Telstra's New Zealand arm TelstraClear is one strange company ...
  • More blogs »

Tags

Back to top

Featured