Property company says sorry over SMS spam blunder

By Patrick Gray
30 July 2003 03:20 PM
Tags: adma, sms, spam, ray, white, marketing, apologise, queensland
The Surfers Paradise office of Ray White real estate has apologised for blanket spamming mobile phone users, and has told ZDNet Australia  it will "severely discipline" the employee responsible.

The spam, which promoted real estate services for Ray White's Surfers Paradise office, was received overnight by Queensland residents.

Today the joint managing director of the office, Gregory Bell, apologised for the spam, and said a new employee was to blame.

"That was done purely by new staff member, he had no authority from Ray White whatsoever," he told ZDNet Australia. "It's not our process... it's totally against company policy".

According to Bell, an over-enthusiastic staff member used a database belonging to a Gold Coast nightclub to harvest phone numbers from. The livid managing director says the employee will be disciplined.

"You can't go out and break the Privacy Act like that," he said. "Severe disciplinary action will be taken... [and] we certainly apologise".

To make matters worse, Bell said, recipients were actually woken up by the unauthorised spam. "They started waking people up... the timing of it has caused so much commotion," he said.

Queensland based network administrator Peter Bonarrigo received the message at 4am. "It's really nice being woken up at 4 in the morning with this sort of garbage," he joked.

Bonarrigo says the message could be an ominous sign.

"When I saw it I thought 'here we go'... they're going to start with everyone's mobile phones instead," he said.

Ray White's Queensland corporate office refused to comment on the incident.

Talkback 4 comments

    Where's the list of phone numb ...Anonymous -- 30/07/03

    Where's the list of phone numbers gone too now eh????

    I betcha he still has them - somwhere!

    I am in Sydney and i have rece ...Anonymous -- 31/07/03

    I am in Sydney and i have received some of these messages for a couple of months. Subsequent phone calls to let them know i am in Sydney, and not interested in their services didnt work.

    Phoning them and letting them know that i would come up for a personal visit, wielding a baseball bat, did work.

    And if i get one more, I will be doing it.

    This individual has broken the ...Anonymous -- 31/07/03

    This individual has broken the privacy laws. As well as being "severly disciplined" are they going to be charged with breaking the law. There could be one charge for each individual phone number he spammed and therefore a huge fine.

    Reverse marketing - sms consum ...Robert -- 31/07/03

    Reverse marketing - sms consumers with your competitors details at 2 in the morning week nights.

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