SmartyHost made the announcement yesterday after some customers' Web sites suffered down-time this month. The company had migrated some of its 25,000 customers from a Primus data centre to an Optus facility.
"We are offering any affected customer a three-month extension of their current hosting plan to compensate for any downtime that may have occurred during the migration," said managing director Anoosh Manzoori.
"We apologise for any inconvenience caused by the migration, and hope our customers will now focus on the benefits they will receive from our recent investment in a new top-of-the-line hardware platform in the Optus data centre."
The affected customers would be automatically upgraded with the extension to their current hosting plan, according to SmartyHost.
Wow, that's just pathetic, why on earth would I want to stay with them for another 3 months
Their new CP sucks
There is only one database
Email sucks
Alias email are non existant
Service is crap
Email usernames are a number
ftp accounts only one and its a number
Whats the point of sticking with them?
And what sort of compensation is 3 months free hosting?
A measly $20 for downtime which may have cost small businesses valueble customers
The outage must have been bigger than they let on!
I think its totally unacceptable