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Northern Territory, Tasmania slam Telstra's prices

update The Northern Territory government has bitterly complained about a lack of competition in the telecommunications market that it claims has led to it paying Telstra three to five times more for some communications services than the rest of the nation.

As Australian states provide submissions to the federal government commenting on how best to serve remote communities with the planned AU$4.7 billion national broadband network, the Northern Territory's government said it was experiencing problems related to interstate backhaul — in other words, the price of moving data between metropolitan areas.

The territory wants AU$70 million to provide a non-Telstra-owned backhaul cable into the territory, as well as AU$200 million to provide access to 40,000 people in 113 remote communities, who are unlikely to receive services under the planned NBN rollout.

"The effect of the lack of wholesale competition and the subsequent cost of backhaul to deliver ADSL2+ will ultimately leave Telstra as the only provider able to deliver terrestrial-based broadband at speeds greater than 8Mbps in the Northern Territory," wrote territorial officials.

"Extrapolation of this into the future would leave the Northern Territory with no competitive options for the development of fibre-to-the-node or fibre-to-the-home," the officials added.

Backhaul competition has been an issue which Tasmania has also been vocal about in the past, and the island state has mentioned it again in its submission to the government.

"The near-monopoly position Telstra holds in respect of wholesale broadband services in the state has led to commercial disincentives that many retail service providers find hard to overcome when considering establishing within the Tasmanian market," wrote the Tasmanian government in its submission.

A Telstra spokesperson said the focus should be on getting backhaul to the last two per cent, not duplicating it. "What's the point of duplicating service when you have areas of Australia missing out?" he said.

Government should, however, be investing in backhaul for the last two per cent, the spokesperson said. "Backhaul is vital for the communities and Telstra has always said that the government, in these areas of no return, should be helping provide backhaul."

The green state also expressed concerns that the 98 per cent of Australia's population to be covered by the NBN would not be divided fairly, with Tasmania being given the short straw, as even the cancelled OPEL project ignored population centres on Tasmania's east and west coast as well as the Bass Strait islands.

"The Tasmanian government remains concerned that these same areas are likely to be left out of any national submission to the NBN RFP process in favour of making up the 98 per cent coverage quota from areas on the mainland," the submission said.

Tasmania wants the NBN to reach 98 per cent of Australia's population not only at the national level, but also at the state and all the way down to the township level.

In its submission, Queensland said it didn't want the NBN coverage to be allocated purely on a population density basis (which would result in a strip of coverage on the coast), but instead to all towns, every school, library and tertiary education campus, all health facilities as well as to services such as police, ambulance, SES and Fire services.

Those areas outside the NBN being serviced by terrestrial networks should achieve 75 per cent of NBN speeds, while satellite speeds should reach a minimum of 25 per cent NBN speeds, Queensland officials said.

For remote areas, the state believed single homesteads should be connected via satellite, while towns should have access to a fibre-optic network within the town and 3G or wireless outside town boundaries, with a satellite backbone to connect to other regions.

In its submission, the South Australian government proposed changes to the Australian Broadband Guarantee payments, which incentivise carriers to provide services to regional areas.

The state didn't think the Australian Broadband Guarantee format — being a per-subscription subsidy — was the right carrot to get carriers involved. "Providers must commit funds, with no certainty that funds for subsidies will be available after they construct the network infrastructure or even connect the services," the submission said.

Wireless was named as the most effective way to reach SA regional communities. The state attacked the issue of spectrum in its submission, saying there needed to be a "use it or lose it rule" to prevent carriers buying up spectrum and then not converting it into broadband services.

Talkback 25 comments

    Blame the accc & competition Anonymous -- 17/07/08

    The ACCC and the competition will not allow Telstra to have cheap prices, even though there is no competition they will still cry Telstra being anti competitive

    It's TELSTRAs pricing, and not the ACCC Anonymous -- 17/07/08

    Is that you ConfusedMan?!?

    They are talking about IP transit and WHOLESALE type services, not the price of Telstra ADSL2+ RETAIL services ...

    Since Telstra are the only ones with a fibre cable into the NT, they charge around 10x more for access then what they do for a similar length run elsewhere (eg. Adelaide to Brisbane via Telstra fibre would be 1/10th the cost of Adelaide to Darwin) ...

    So as much as the Telstra cronies want us to blame anybody but Telstra, unfortunately, the ONLY entity involved in prices these monopoly backhaul runs is TELSTRA ...

    Anon

    Freedom to build Edwin -- 17/07/08 (in reply to #320107032)

    If we look at the backhaul issue:

    Every company has freedom to build their own fiber runs, just look around the country and you can see what I mean. The issue with Darwin and Tasmania is low demand = low occupancy = lower profits.

    If anyone truly cared about this country they would be running their own fiber.

    Also the ACCC does regulate backhaul rates when there is under 3 companies offering backhaul (includes Tasmania and Darwin) so if the price is too high then blame the ACCC. If they allowed Telstra to charge as they wanted I am sure the price would increase for 12 month then someone would step in see a dollar to be made and build a competing service.

    Face facts the ACCC is actually hurting this country and not helping, they should focus on Anti competitive behaviors and not trying to become a pricing body.

    I don't get it Paul Jones -- 17/07/08 (in reply to #320107043)

    So it's the ACCCs fault that Telstra charge too much?

    Ok, so someone else comes along and builds a cable. Telstra drop prices and put them out of business and then buy the cable (IP1 ?). Great, now we're back where we started.

    No wonder you don't get it! Edwin -- 17/07/08 (in reply to #320107048)

    The ACCC regulates the backhaul pricing so you can not blame Telstra, they will simply charge the set rate.

    If a competitor moved in and installed their own cables causing Telstra to drop their price that would be a good thing, it they drop the price too low then this is classed as a predatory action and would result in fines from the ACCC.

    Stop pretending there is any other reason for the pricing outside of lack of desire by anyone else to invest.

    IP1? just go and check your facts on this one, NextGen was in the same boat ant that had nothing to do with pricing it had everything to do with poor design and funding before it was built.

    Just look at Tasmania, there is an under sea fibre from Tas to Vic owned by Singtel and they have not activated it after 3 years of control although the Tas government is paying them $5M per year.

    The NT and TAS are right Lord Watchdog -- 17/07/08

    Telstra has inefficient business practices, high prices and a 'can't do' attitude. That is what makes them the world's most despised communications provider.

    Survey? SJT -- 17/07/08 (in reply to #320107050)

    When did you do a worldwide survey to determine this?

    Oh you didn't , so you are typically full of ****. But we already knew that anyway, sans surveys!

    NT and TAS are totally right Anonymous -- 17/07/08 (in reply to #320107050)

    I've got a Telstra phone line out on a "fault" since last weekend, and they've given an ETR of next week before it gets fixed.

    They can't even fix a line fault quickly, how are they going to support remote communities in the middle of nowhere??

    gotta love those regulations Anonymous -- 17/07/08 (in reply to #320107053)

    ever thought perhaps you aren't the only person in australia whos phone is down? don't forget, telstra can't discriminate against their competitors! so maybe the long wait is because they have to repair all of their competitors customers, who are in front if you in the queue? gotta love regulations which stop telstra discriminating against their competitors but forces them to discriminate against their own clients.

    I'm in the Territory Anonymous -- 17/07/08 (in reply to #320107057)

    In Darwin there is no competition. Its Telstra or no one.

    Its all in Telstra's boat. So you can't blame the ACCC for it.

    This is an area where Telstra is alone - yet Telstra can't even do the job right.

    bear with me. Anonymous -- 17/07/08 (in reply to #320107073)

    look at it like this.

    you have two brothers and some work to do. so you ask brother 1/telstra and brother 2/competitor to help you. brother1 says ok, brother2 says go and get ****ed. so you and b1 get into it. now although doing his best b1 isn't quite doing the job as you'd like him to. but on the other hand b2 is doing nothing at all!

    so my question to you, do you ridicule b1 for at least having the decency to give it a go and let b2 entirely off the hook for his laziness? or do you thank b1 for having a go and realise b2 is nothing but a useless p****?

    NT and TAS are totally right - Really ? Anonymous -- 17/07/08 (in reply to #320107053)

    If 'by they' you are referring to Optus/3 etc , then you are right, they can't/won't.

    Easy conclusion Lord Catlover -- 17/07/08 (in reply to #320107050)

    Lord Watchdog = world's most despised person

    Lord Watchdog hates Telstra

    -----> Telstra is world's most despised company

    Blame the accc & competition - I don't think so ! Anonymous -- 17/07/08

    I think all you "City folk" have no idea how vast the N.T is, how much it costs to maintain equipment that is located in remote locations.

    Running costs of Telco equipment in the N.T compared running costs in VIC/NSW is massive.

    i dont think so? Anonymous -- 17/07/08 (in reply to #320107068)

    *Running costs of Telco equipment in the N.T compared running costs in VIC/NSW is massive*.

    exactly, so why blame the one and only company who bothers to offer you anything?

    Slam! Anonymous -- 17/07/08

    Telstra deserves all the slamming they get!
    Consistantly ripping people off just for Sol and his Amigo's. Plus some of the im so in love with Telstra fanbois/shareholders. And with the ACCC and competition wont allow telstra to have cheap prices is the biggest load of crap!. Anyway save it Telstra fanbois I have no interest in what you say. It wont convince me otherwise that Telstra is a money hungry stooge of a company.

    Another Anti Telstra whinge!! Anonymous -- 17/07/08 (in reply to #320107097)

    Go to "Whingepool" with the other whingers

    Can't be convinced Dunk -- 17/07/08 (in reply to #320107097)

    Or simply blinded by all of the anti-T propaganda?

    Someone sets a maximum price for something and you have no competition you will sell it at that price. Want to have a cheaper service then get the ACCC to demand a lower price or ask one of your other beloved telco's to build some infrastructure to compete.

    Telstra wins this round Ronald Jones -- 19/07/08

    Reading all of the comments, it looks like Telstra has shut out every argument put forward by the narrow minded anti-t brigade and whinging politicians.

    Telstra are corrupt!! peeved! -- 04/08/08

    It's funny reading these opinions, the Telstra bashers are obviously hurt consumers who just want fair value, not super cheap, but fair value for a product.
    The Telstra supporters here are obviously either Telstra related employees or out of touch toffee noses who own shares in them.

    I live in an apartment in Sydney and all I wanted was broadband. I ring all non telstra ISP's, "sorry can't connect, infrastructure is available at exchange but my line is pair gain". I ring telstra "yes sir, when would you like it connected (at $100/month). half of my neighbours already have broadband, surprise surprise, with telstra. I ring telco ombudsman and complain, they take 2months to investigate but to no avail (no broadband). meanwhile telstra keep sending out broadband offers in my mail to rub salt in the wounds. Finally 4months later, a non-telstra ISP sends out letters saying my home may now be good. I join up immediately ($49/month).

    It is obvious telstra engages in anti-competitive practices to filter out competitors. Imagine if Qantas owned every airport in Australia, imagine how dire aviation would be!!

    More Anti-Telstra Bashing !!! Anonymous -- 04/08/08 (in reply to #320108455)

    I am sick of all this Telstra done this Optus done that crap...sooo childish!!!

    For once in a while you wish the hate filled Telstra bashers would grow up!!!

    more anti telstra bashing Anonymous -- 11/08/08 (in reply to #320108456)

    For once I'd like to see Telstra help their customers, instead of treating them like dirt.

    OPTUS OUTAGE Anonymous -- 11/08/08 (in reply to #320109555)

    Mate..the way OPTUS has treated its customers with utter contempt with the latest stuff ups I am seriously thinking about going back to the BIG 'T'. :-)

    Like dirt Anonymous -- 11/08/08 (in reply to #320109555)

    You get a service that works the way you expect it to and you don't complain.

    The only time you will complain is when someone else steps in and makes all of these outlandish claims that the service is too highly priced, they are not giving you what you deserve etc...

    Isn't it ironic that the same people saying this are the sames ones that fail to deliver a half decent service and are the ones who will not invest a singe dollar to increase competition unless they are propped up by the government or by obvious ACCC favoritism.

    Obudsman and no action Anonymous -- 04/08/08 (in reply to #320108455)

    Does that mean they found no foul play?

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