According to Nokia, preliminary investigations into the matter indicate that the mobile which exploded spontaneously contained a non-authentic Nokia battery, contradicting claims by Netherlands consumer protection body, Consumentenbond that it was an original Nokia part.
Nokia said that while it had not yet been able to recover the phone to verify its suspicions, it claims "in the case in Holland the information available so far indicates that there was a non-original battery involved."
The incident was the second of its kind to occur in Netherlands in the last 10 weeks. In August a woman suffered burns to her face when her Nokia mobile phone exploded spontaneously.
Nokia acknowledged the issue under less dramatic circumstances in February after it noticed a significant increase in the number of phones being returned to its care centres throughout Europe, Asia and Africa in melted or partially destroyed states.
At the time Nokia appeared to give contradictory advice about the overheating problem. While U.S.-based Nokia technicians blamed inadequate circuitry in the counterfeit batteries for the problem, Former Nokia Australia spokesperson, Antony Wilson said its exact cause couldn't be determined.
"They can't identify exactly what [the cause] is because when they get it back the batteries have actually melted, but they can identify that they are inferior in terms of materials that go into them," said Antony Wilson.
At the time the mobile phone maker referred to the issue as an "overheating problem" and warned consumers not to use non-original Nokia batteries in its phones.
The company today repeated that call.
"Under the normal Nokia warranty provisions, using non-original accessories may invalidate the warranty," said the company in prepared statement on the incident today.
In February, the mobile phone manufacturer warned Australian consumers to be on the lookout for vendors offering imitation Nokia batteries to suit 3310, 3330 and 8250 series handsets.
i need a powerful handset.please sir