State manager of a Sydney-based security system provider, Mark Izzard, said that he found that his new 6310 persistently cut out during calls whilst using the after-market headset. He later discovered that the managing director of Cellular Direct, Peter Duncan, was experiencing the same problem with his 6310.
Both phones were returned to Nokia Australia but the problem persisted in replacements. Cellular Direct discovered later that the phones could only be made to work with an original Nokia 6310 headset.
"It is becoming very frustrating that a market leader like Nokia appears to be having so many problems with their phones," Izzard told ZDNet Australia.
However, Nokia product manager Greg Panikian said it is impossible to draw conclusions about the phone's culpability for the fault without knowing how it performs with headsets supplied by other manufacturers.
"Generally speaking there could be up to 10 manufacturers of non-Nokia headsets out there," said Panikian. "I would be very interested and surprised if I heard that all third-party, non-original 6310 headsets are not working".
Nokia cannot guarantee consumers that its phones will work if they're used with non-original accessories, according to Panikian.
One Sydney-based mobile phone repairer told ZDNet Australia that the lower cost of third-party, after-market accessories made their sale common industry practice among mobile suppliers.
Beyond failed to respond to ZDNet Australia's enquiries in time to comment on this report.
Sounds like the biggest load of rubbish. Why should Nokia guarantee a third party peice of equipment.
I also feel your headline is rather biased. I think with all the adverse publicity that Nokia has had in the past with their other dodgy models you could have painted a different picture that was a little more like a fault with the headset rather than the phone.... I think that the supplier of the headset has a far bigger case to answer.. I guess you get what you pay for!