New mobile call scam threatens users

Beware! Scammers have found a new way to dupe consumers, this time using mobile calls.

A scam operating in the United Kingdom combines automatic diallers with premium rate numbers to trick mobile phone users into spending money on the highly-charged phone numbers.

So far there have been no reports of the scam operating in Australia, although considering the continued prevalence of Internet dumping and the recent emergence of SMS scams, consumers are advised to be wary of the scam kicking off here.

The companies accused of perpetrating the scam use computers to dial mobile numbers and then hang up after the first ring. The mobile user finds a missed call on the mobile, and when they return it they receive a recorded message congratulating them on winning a prize and urging them to dial a premium rate number for further details.

The prize rarely materialises, but the average phone call lasts 10 minutes and costs 15 pounds, according to UK newspaper The Guardian.

In Australia premium-rate numbers can be charged at up to AU$5.50 per minute. A spokesperson for the Telecommunications Industry Ombudsman (TIO) told ZDNet Australia   if the recorded message promised a prize that was not available the matter would be referred to police.

"That's a falsehood and an attempt to gain benefit from deception," she said, adding that any action would depend on the exact content of the message.

Premium rate numbers also have to be clear that the call is being charged above the standard rate. If it fails to do so, the Telephone Information Services Standards Council (TISSC) could take action.

Neither the TIO or TISSC had received complaints of a similar scam operating in Australia.

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Talkback 4 comments

    What about junk SMS. I SMS'st ...Anonymous -- 20/02/04

    What about junk SMS. I SMS'st a trusted service provider of mine. Some time later (<2hrs) I received a sexually explicit SMS from somewhere, identified with the service provider's mobile number. I was very surprised and needless to say, so was he. Optus assured him it was not possible! Come across this before?

    TISSC is Useless more regulation required Brian -- 11/05/09 (in reply to #120103254)

    Give us a break TISSC is self regulated by the industry. Where is the real regulation by our government? Handing over power to industry causes nothing but problems. Isn't that how the financial crisis raised its ugly head. TISSC is known in the industry to look after its own and to go after the little fish. These standards line their own pockets and protect their own industry.

    Until there is more government regulation these practices will be rife.

    TISSC - 1900 Complaints Management Handing Ms. Carr -- 15/05/09 (in reply to #320135821)

    I totally agree with you Brian. I have head how TISSC targets new businesses and then tries to taint there reputation by making out they have serious complaints against them. Normally if a person complains about a service there is a right of reply - this doesn't apply to TISSC, they just go for the juggular. It's about time somebody had the balls to take them on and hold them accountable. Whatever you do, don't get them upset or they will keep your entry on their TISSC website and try to discredit your business. The telecommunications regulations in this country is weak. Good luck with your issue with TISSC, you will find you ARE one of many who have come up against this corrupt organisation.

    TISSC - Toothless Tiger Trevor -- 04/10/09 (in reply to #320135821)

    Really interesting to see that TISSC are meant to be doing regular checks of the premium line psychic/sex lines on the internet and in the advertising material to find there are people abusing the codes left right and centre.

    I just went into a website that didn't have its service providers details advertised, breached every code under their act and nothing is being done about it.

    Why doesn't TISSC check out Daisy's Psychic Line. It seems like it is a magnet for everything the psychic industry stands for. No real information, no service provider details and no accountability by TISSC. So far I have seen it floating around since last year. Who is at the helm in TISSC?

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