NSW Police to workshop -big beef" with mobile carriers

About a month away from scheduled meetings with mobile telecommunications industry representatives, NSW Police has said it would like to see carriers become more cooperative in the fight against mobile phone theft.

-It certainly is increasing," NSW Police Detective Inspector Alan Keane said of mobile phone theft. -Mobile phones by their very nature are valuable, portable and easily concealed and therefore an easy target for thieves." Furthermore, the fact that mobile phones can so easily be connected and used when stolen is why mobile phone theft so popular, Keane added.

Every mobile phone has a unique IMEI (International Mobile Equipment Identity) that is transmitted along with phone call details on telco networks, enabling carriers to block and effectively ban stolen mobile phones from their networks, according to Keane. At the moment, however, telcos don't take any steps to prevent stolen mobiles coming back on their networks, he said.

-That's our big beef we have with them at the moment," Keane told ZDNet Australia. -I would like to see the telcos -- the Telstras, the Optuses, the Vodafones -- ultilising the technology to ban stolen handsets on their networks." However, Keane conceded that as it stands carriers make money out of stolen mobile phone use and banning stolen phones from their networks would -have an affect on their turnover".

The Australian Mobile Telecommunictions Association's Ross Monaghan denied that the mobile telecommunications industry reaped any financial gain from mobile phone theft. -I totally reject that," he said. The suggestion there, he said, would be that if people didn't acquire stolen mobile phones they wouldn't buy a mobile phone, which isn't the case. -It's in the industry's best interest to have more mobile phones bought," he said.

Monaghan also denied that the technology to block mobile phones from networks is available to carriers. There's a misperception that carriers can -flick a switch and turn off mobile phones," he said. "That's just not the case...It's not done anywhere in the world." Even if it were possible, Monaghan argued against Keane's claim that it would solve the problem of mobile phone theft.

What would resolve the issue of mobile phones being ripped off, he stressed, is consumers taking more responsibility for their property.

Users can program the security features on mobile phones so that if it is lost or stolen no one else can use it. -That in effect is what the police are saying should happen," Monaghan said, but it's individual subscribers that can do it, not the carriers, he added. -The bottom line is people should treat their phone like a credit card," Monaghan said.

Monaghan also pointed out that criminal activity is clearly the realm of the police, however, according to NSW Police's Keane, the way the market works at the moment, particularly in Australia, -it's very difficult for us to achieve our goals".

From a police perspective Keane said he would like to see telcos -become better corporate citizens and assist us".

Monaghan said the industry is keen to protect customers and work with the police to stop and minimise theft of mobile phones.

The pair will -workshop" the issues alongside other industry representatives in meetings scheduled for February.

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Talkback 4 comments

    HAS THIS MONAGHAN CHARACTER GO ...Anonymous -- 09/01/02

    HAS THIS MONAGHAN CHARACTER GOT RADIATION DAMAGE?

    COMMON SENSE TELLS US THAT IF A PHONE IS STOLEN AND RECONNECTED TO A NETWORK THE ORIGINAL USER IS FORCED TO RE-PURCHASE A REPLACEMENT PHONE.

    THIS NOW ACCOUNTS FOR TWO NEW CONNECTIONS TO CARRIERS AND THE SALE OF A NEW HANDSET.
    IF ANYONE CAN FAULT KEANE'S ASSUMPTION I WOULD LIKE TO HEAR.

    Time for a royal commission - ...Anonymous -- 10/01/02

    Time for a royal commission - or whatever.

    What a self-serving joke. Does anyone seriously believe mobile phone carriers do not have the technology to turn off stolen mobile phones? I'd like to hear from a technical person and not some spokeperson for the industry. They seem quite capable of running these complicated billing systems but can't do something as simple as switching off a mobile phone based on the IMEI?

    Monaghan waffles on about treating your phone like a credit card - if my card it stolen, I report it to the bank and it cannot be used by anyone else - unlike my mobile phone. A quick switch of the SIM and it's ready to go.

    As for using the phone's security features, I don't believe these cannot be reset. Any techies like to elaborate?

    Technology has finally given us the opportunity to do something about thieves, opportunistic telcos are holding us back.

    On most to all Nokia phones a ...Anonymous -- 10/01/02

    On most to all Nokia phones a $30 cable will reveal the lock code of a phone .. This Spokesman lives in a house with no windows otherwise he would know more about the phones conected to his network.. does anyone have his email address, but then again he doesnt know about mobiles so i doubt he would even know who bill gates is or micorsoft.

    I have worked with 2 of the te ...MR -- 11/01/02

    I have worked with 2 of the telcos, an they all presently have the ability to bar a phone based on an IMEI number which has been reported as missing or stolen with a few keystrokes. I suspect that the reason they refuse to do this is to prevent a precedent being set. If they block just one, then they may be forced to block them all, which could really upset the 10-20% of customers using phones illegally on their networks.

    P.S. I work in the industry and recently had my phone stolen, and can not even do anything about it, even though I know how the thief could be tracked down and details given to police.

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