Since the Australian Communications Authority (ACA) launched the tool kit on June 4 it has serviced 20,100 interactive sessions, as well as distributed more than 5,200 hard copies of the Tool Kit in response to requests from individuals and handled 1,400 calls on the Tool Kit Hotline.
It's not just Australians who wish to learn more about the telecommunications that have become so integral to everyday life. Of the 20,100 interactive sessions in the two months since the launch of the Tool Kit, more than 1,700 have come from the United States of America. Another 375 visited from Asia, and 179 Europeans accessed the site. Visiters from South America and Africa were also recorded.
The principal aim of the Tool Kit is to provide information to help consumers choose the service that best suits their individual needs, according to ACA Chairman Tony Shaw. "The number of people visiting the Web site certainly indicates that we've achieved that objective."
"The kit does not recommend the best product at the lowest price or the company that provides the best service, but provides consumers with relevant information so they can make an informed and confident choice," he said.
The three sections in the Tool Kit cover Mobile, Internet and Fixed Line telecommunications.
