Internet dumping burning unsuspecting consumers

A timeline of entrapment

As you are surfing the Internet one evening you click on a link, which creates a pop-up box asking if you wish to continue. You click 'yes', and the computer slows down, makes a few odd noises and then opens a window to a pornography site. You close the window and continue surfing, thinking no more about it.

A few months later you receive your phone bill, and almost have a heart attack when you realise it is five hundred dollars more than it normally is. The extra charge is for a 190 number, and is listed as 'Internet Access'. This is not your normal Internet Service Provider, and you assume there has been a mistake, and call Telstra to sort out the problem.

The helpful Telstra support person tells you there has been no mistake, and you need to call the company that leased the 190 number to sort out the problem. Upon calling the company, they confirm there has been no mistake and you will have to pay the charge. You tell them you have no memory of using any service of theirs, and ask them what service was provided. They refuse to tell you, claiming they need to protect their client's privacy and are under no obligation to inform you as to what service you are being asked to pay for.

You call Telstra again, and tell the helpful support person you didn't use the 190 service and won't be paying the charge. They reply that Telstra records show a 190 number was dialled from your phone, and if the charge is not paid the telephone service will be cut off.

You curse, threaten, plead, extol, and eventually pay the charge, ending up $500 out of pocket.

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Talkback 9 comments

    If people continue to run prog ...Craig Bailey -- 27/11/02

    If people continue to run programs of questionable origin on their PCs then they deserve all they get. If they're unsure what they're doing, then why the hell don't they ask?
    It's absolutely no use relying on warnings and instructions which are "supposed" to alert the user, because, let's face it, how many of these perpetrators follow the rules?
    If you don't know - ask, it's that simple. I have very few customers ask me about such problems, I presume the rest are still paying off their phone bill.

    I have no compassion. People w ...Andrew Constance -- 28/11/02

    I have no compassion. People who click willy-nilly and run every attachment they get deserve all that happens. These are people who shouldn't be using computers in the first place.

    I have read the other readers ...Anonymous -- 28/11/02

    I have read the other readers emails, howevet they assume that all computers are only used by them, what about those used by children etc. Why dont Telstra just ensure that only voice travels on these lines and not data. If they prohibit ip packets from travelling then they would block such internet abouse/use surley. However for Telstra this is a nice little earner, so why shoud they try and fix it.

    www.stopITnow.com.au ... Stop ...Richard Day -- 08/12/02

    www.stopITnow.com.au ... Stop the Scam !

    An easy effective solution for protection.

    Those that don't take it seriously should do the research. Its a muti-million dollar scam, thats been investigated worldwide and is getting worse.

    How can some people believe that Kids and Teens should know better. Should we all be experts?!

    Of course it's a scam. But it' ...Brian Fidler -- 22/04/03

    Of course it's a scam. But it's just as silly to say you should not get caught. People have been hurt by scams for many years. Dare I mention the great fat removal pill scam or should I just dismiss it by thinking it only hurt fat people?
    Surely all the computer whizzes out there can come up with a solution. Perhaps something that disconnects you when a 190 number is dialed. I'm ultra careful and I got nobbled for $17.

    Sorry craig and andrew, but th ...Nicholas Heath -- 19/08/03

    Sorry craig and andrew, but this is just plain fraud. Expecting people to just "deal with it" is akin to letting the weak and helpless be mugged in the streets. We need to shut these dialers down and regulate this industry. Unfortunately Telstra dosn't want to know about it because it is a huge gravy train and Senator Alston still hasn't applied the guidelines he developed back in 2001! Not a healthy realtionship when the person who owns the company is in charge of regulating it. Another good reason to put Telstra under the hammer.

    This mainly happens to new int ...Anonymous -- 23/09/03

    This mainly happens to new internet users. 2 of my friends have had this happen, they had no idea such things could exist and only realised once the bill arrived. I had warned them not to ever click "yes" to anything, but they just didn't understand the possible implications of an innocent click. They do now......

    Yes they were somewhat stupid but the fact remains, these internet sharks prey on the unsuspecting and naieve, as most con merchants do. And as for Telstra, well they must love it.

    I have followed the debate for ...Anonymous -- 12/10/04

    I have followed the debate for and against, and see that several people have taken the moral high ground along the lines of they (the consumer)deserve all they get & more.

    I too have been badly burned- my young nephew did what most young male teenagers would do given half a chance, and went looking for porn. Yes I did explain the risks involved with the internet in detail, and frankly thought that he would do the right thing and have enough common sense to stay well clear of anything that required him to agree to anything, and NOT to download ANYTHING.

    He freely admits to looking at a porn site but is adament that no warning was given about the cost and that he did not purposfully go out and download a dialer. As much as I am disapointed in his actions, I still feel that his version of events is fair more likely to be factual than the Service Provider who can't even tell me what site he actually accessed yet still expects payment.

    I understand that not everyone ...Anonymous -- 01/06/05

    I understand that not everyone is an IT expert but you dont need to be nowadays to keep track on what your doing on the internet, theres a myriad of programs all offering protection against this kind of thing, I think the people who thought up this scam in the first place should be rewarded for the inginuety. :)

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