A fix was in place at 7pm, Bruem told ZDNet Australia . However, the solution came 33 hours after the incident occured.
All data on Telstra's BlackBerry network "travels" to its manufacturer Research In Motion in Canada before it's routed to Australia. The problem began when primary and secondary links to the North American country were disrupted.
The breakdown meant Telstra BlackBerry customers, including many businesses, were unable to receive messages until many hours later.
Bruem said Telstra would soon decide whether customers would be given a rebate for the problems of the last two days.
I'm sure that some refunds of service fees will be forthcoming, especially seeing as the problem could have been mitigated had Telstra had suitable backup links in place. Sure, our contracts have been worded to exclude such payments but I still have some faith in Telstra's business arms.
Just don't get me started on residential service.