Early this month, it was on the firing line after receiving low rankings on a broadband community Web site survey. Then came the Trojan-infected machines clogging BigPond's network.
After initial investigations, ZDNet Australia reported that the root of BigPond's problems wasn't a massive army of hackers; rather, it was six computers riddled with malware.
High-tech crime investigators tackle BigPond assault
BigPond, Australia's largest Internet service provider (ISP), has asked the Australian High Tech Crime Centre to investigate recent attacks on its domain name server (DNS) system from Trojan-infested PCs.
19 April 2005
Six PCs cripple BigPond
Disconnecting six compromised personal computers on Tuesday evening eased the difficulties caused by bogus requests which clogged BigPond's domain name servers, slowing customer e-mail and Web site access, Telstra said.
14 April 2005
BigPond disconnects Trojan-infected customers
Telstra BigPond is temporarily disconnecting compromised computers from its network to stem a tide of malware swamping its servers and delaying e-mail and Web site requests.
13 April 2005
Telstra threatens legal action against malware authors
Telstra is threatening legal action against the individuals behind a wave of malware infiltrating BigPond customers' personal computers and swamping the Internet service provider's network with excess traffic.
13 April 2005
Previous coverage:
BigPond not up to scratch?
commentary: Reading over the results from the Australian Broadband Survey for 2004 confirms what many ZDNet Australia readers have written about over the past year: Telstra drastically needs to improve its BigPond service.
13 April 2005
BigPond savages Whirlpool broadband survey
Australia's largest Internet service provider, BigPond has criticised the results of a survey in which most respondents rated its customer service as 'awful' or 'average'.
8 April 2005
Does the Bigpuddle problem have anything at all to do with current whoes of the aapt site or is that unrelated, I just waited over 1.5 hours on hold for aapt customer support before I gave up in frustration and the way it appears to me is that they have the front page of their site hacked as well their email server compromised by dos?!!