Beleagured Telstra gets Deloitte thumbs-up

Beleagured Telstra received some good news today when it was described as "one of the best-performing [telecommunications] companies in the [Asia Pacific] region" over the last three years in a report by analyst company Deloitte.

The Deloitte Telco Index (PDF) analyses the movement of share prices of telecommunications industries around the globe, and reported that Telstra's relative share of the telco market capitalisation increased from four percent in 2000 to six percent in 2003. This brought it to equal fourth largest telco in the region.

"Australia's Telstra was one of the best-performing companies in the region, in part because Telstra's share price did not get as caught up as its peers in the tech stock run-up of late 1999 and thus had less distance to fall," read the report. However, part of the success was attributed to Telstra's continuing dominance in the Australian market.

"In some cases, lower competitive pressures enabled incumbents and companies operating in more regulated countries, such as Telstra in Australia, to preserve margins," the report stated.

Despite efforts by the federal government to deregulate the Australian telecommunications industry, Deloitte reports that Telstra preserved its domestic market share at approximately 60 percent. In March, SingTel Optus claimed past regulatory systems were still keeping prices high for consumers. A month later the Australian Competition and Consumer Commission sought comment on whether it should regulate the Internet connections between ISPs in Australia. Carriers have already called for restraints on the ACCC's powers.

Deloitte reported that Telstra's goal to be the premier telco in Asia was being hamstrung by a softening of growth in the Australian mobile market, increasing domestic competition and unsuccessful investments in Asia.

"The challenge for Telstra is to further consolidate its position in the global telco sector while the Australian federal government remains in the background," read the report. Despite a bill allowing the sale of the remainder of the governments stake in the telco passing the lower house in August, it is doubtful whether the government will manage to muster the numbers to get the bill past the Senate.

"The sale has been delayed by poor market conditions and unsettled political issues, and it remains to be seen if the government will actually divest one of its remaining "jewels", said the report.

The Deloitte Telco Index also pointed out that companies with business models incorporating mobile and data components had fared relatively well on the stock exchange over the past three years, while companies that derive a high proportion of their revenue from traditional services have seen their market capitalisations decline faster than the regional average.

Telstra has a diverse revenue base, according to Deloitte, with no product or service accounting for more than 17 percent of total income. Its single-digit revenue growth (the Asia Pacific regional average was 15.3 percent compound annual revenue growth) was driven by strong growth in Telstra's mobile and directories businesses.

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Talkback 4 comments

    I wonder how much Teltra paid ...Anonymous -- 16/10/03

    I wonder how much Teltra paid them??

    Pity they didn't also measure ...Anomalopteryx didiformis -- 16/10/03

    Pity they didn't also measure customer satisfaction, service levels and outages....

    This measure of "performance" seems to be a measure of how good they are at taking money off people and that's about all.

    Profit is all that this new su ...Mike Caddick -- 16/10/03

    Profit is all that this new survey is relying on to indicate a successful company!
    Telstra seems to run on similar business ethics to the major banks when they call money 'saved' by closing branches a profit.
    If only they'd start providing the services that they charge so much for. Or better still, rip up their infastructure in rural areas and call it a profit...

    Wait, aren't they doing pretty much that anyway?

    Deloitte didn't give them the ...Keith Styles (An irate user) -- 16/10/03

    Deloitte didn't give them the thumbs up. It actually gave them a bad rap.
    Read between the lines.. They said:
    "However, part of the success was attributed to Telstras continuing dominance in the Australian market."
    You have to ask yourself...How & why?
    and they went on to say:

    "In some cases, lower competitive pressures enabled incumbents and companies operating in more regulated countries, such as Telstra in Australia, to preserve margins"

    You have to ask yourself, why are the competitive pressures lower and how they manage to remain the dominant Telco in Australia.

    The answer is simple..

    They operate in a monopoly environment and

    We've had 9 years with a Federal Minister who didn't have a clue what he was doing, at least in so far as the Technology was concerned. (I doubt the new Minister has any idea either)

    Added to that, the ACCC allows T(H)elstra do as it pleases by continue to monopolize the market place.
    Most of our woes as users can be squarely layed at the Federal governments feet. As the majority share holder, it does not run T(H)elstra in the best interests of the taxpaying users.
    It is allowed to operate in the interests of maintaining a stranglehold. Why? It allows T(H)elstra to maximize it's profits, at the expense of it's customers, so they (the Feds) will have a larger slush fund, to fight the next election. They can have their cake (thu profits) and eat it if they can sell it all! They presume of course, they can sell it all off before the next election. That's a doubtful outcome, given the Senates' objections to the sale. Meantime, we the taxpaying public have to put up with a monopoly Telco who fleeces all of us at every opportunity, with high priced communications and lousy performance. My sincere hope is, if/when T(H)elstra is ever 100% publicly owned, we will have an effective Federal Minister, who understands the Technology and establishes a competitive framework with new legislative controls and allows the ACCC to step in and make sure the infrastructure is marketed to all Telcos, without favor to the present sales and marketing group pin heads who run the company at present.

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