Aust telecomms services become political football

With the future structure of Australia's telecommunications industry still up in the air, both sides of politics have attempted to score points over the latest report on the state of the nation's telecommunications industry.

The Minister for Communications, Senator Richard Alston, claimed the "strong and improved performance by industry" in the latest quarterly Telecommunications Performance Monitoring Bulletin published by the Australian Communications Authority reinforced the findings of the Estens Inquiry, and described the results as "pleasing".

However, the Shadow Minister for Communications, Lindsay Tanner, claimed the report demonstrated continuing problems with Telstra's network performance, pointing to the 13 percent of faults not fixed on time in urban Australia to back up his claims.

The Australian Communications Authority (ACA) found that performance measured against the customer service guarantee remained stable for Telstra at 93-94 percent and improved five percent for Optus, which had posted declines in the previous two quarters.

Primus reported a decline of 42 percent on the previous quarter for in-place connections for major rural areas, a result Primus is blaming on Telstra system outages, which meant its orders had not been processes as quickly as in previous quarters.

According to the ACA, Telstra reported payphone availability of 99.7 percent, up 0.1 percent from the previous quarter. However, a recent special report on payphones conducted by the ACA found only 82 percent of payphones were fully functional.

The study audited 501 Telstra operated payphones, and considered whether all methods of payment worked and how good the call quality was. Telstra relies on automatic fault reports to detect malfunctioning payphones, and considers a payphone operational if it accepts at least one form of payment.

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Talkback 1 comments

    You know Alston the real reaso ...Anonymous -- 23/12/02

    You know Alston the real reason Telstra is performing well is because your putting pressure on them to perform. You want to sell Telstra regardless of what hte people want and you are going to make them perform well to make a selling point.

    Your government is selling everything off to multinationals that don't give two hoots about Australians. You think by regulating and passing laws to prevent Telstra from performaning badly when sold is going to stop it? Your very much mistaken if you do.

    Why don't you give the people what they want? And keep Telstra Australian owned?

    Remember your Internet Censorship Law Alston? You claimed it would stop Internet obscenity but it didn't did it? Your law was a farce, a mockery it was an example to the world of not what to do but you claim again and again that it worked. You failed to realise it was a failure when the ABA reported more sites falling outside their control and less being reported. You said this was good but failed to realise those sites were moving into countries where you had no power. You still insist it's required and it's working when you know too well it's not. You didn't have the guts to say it's not working we made a mistake and abolish the act.

    Some words of advice Alston Australia has less than 15% of the words web sites 75% is outside your control. How do you expect to make any impact on censorship with a 15%?

    It's the same with Telstra isn't it? You have made another mistake but are too stubborn to say sorry I a made a mistake and push, push, push it. Again you will make Australia a laughing stock in the world Alston because of your stupidity.

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