Aust broadband company hits back at download attack

PlanetMirror co-founder Jason Andrades has hit back at criticisms from the broadband community its new premium download service is overpriced, but does concede the market for the product is "difficult and evolutionary".

In the first deal of its kind, PlanetMirror has wrangled an agreement out of Telstra to exempt downloads from the PlanetMirror site from Telstra's broadband download limit. It took two years to negotiate the deal with Telstra, which allows PlanetMirror to offer its 'premium' service.

The criticism of PlanetMirror on broadband forum site Whirlpool concerned offering a paid service to download programs that are available for free elsewhere on the net, and indeed the non-premium portions of PlanetMirror's site.

"I am always interested in constructive criticism," Andrades told ZDNet Australia  , in reference to the comments on Whirlpool. "A few people made useful suggestions which we are looking at incorporating but the majority of comments were simply not useful."

"If it is a useful and valuable service then people are willing to pay," said Andrade. "If there is no value to be gained then they won't. We're betting that PlanetMirror provides a useful service and Australian users would want to support it and see it continue to grow."

There are three levels to the premium service: 3GB of downloads cost AU$19.95 per month, 5GB of downloads cost AU$29.95 and 10GB of downloads cost AU$49.95. If these downloads were charged as excess downloads they would cost between AU$99-159, depending on the BigPond plan.

"We believe that quality of service is an increasing issue on the Internet today," said Andrade. "PlanetMirror Premium offers separate servers, prioritised bandwidth and generally aims to give users a better service than is possible for freely available sites."

"With dialup this has been less of an issue as it can be hard to notice quality issues at 5Kbyte/sec. With broadband this has become much more noticeable," he added.

For heavy users of Telstra's BigPond broadband the service offers substantial savings. Some ISPs offer unlimited downloads at certain times, say between 1-8 am, but Telstra does not offer this feature.

"This agreement allows us to generate a revenue stream to fund the core business of providing a download service," said Andrade. "For the consumer it provides a method to directly support a service they are using as well as the communities that make this content available." PlanetMirror puts some funding from the premium service directly into the open source community, which provides a large number of the downloads it offers.

PlanetMirror is currently in negotiations with other ISPs to negotiate a similar arrangement.

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Talkback 7 comments

    And we are being encouraged to ...Thomas Baxter -- 03/01/03

    And we are being encouraged to go to Broadband???

    While these depositories may be helpful to many subscribers, the costs on top of already inflated broadband prices has turned me of converting to Bigpond.

    Luckly there are plans out there that allow for downloads from such depositories similar to Planet Mirror for next to nothing, all i need now is for Telstra to unlock the copper.....

    The entire point of this is ge ...Anonymous -- 04/01/03

    The entire point of this is getting around telstra excess usage charges.And telstra still wont let them do "unlimited" on a server on their own backbone,they are still data charging planet mirror,which is why you see 3,5 and 10 gig plans.

    Just switch to a different DSL provider,youll probably pay the same to get thatmuch traffic,but you wont be constrained to the planet mirror site.

    Still,you cant really blame planet mirror,once again here telstra had a chance to "value add" a service at little cost to themselves,but they have chosen to charge thru the nose for it and price it out of most peoples reach.

    Your article about PlanetMirro ...Trevor Pyman -- 04/01/03

    Your article about PlanetMirror's del with Telstra fails to mention that calls
    to BigPond Broadband are at 30 cents an hour - or is that a "special" deal
    just for us country cousins?

    Ok, looks like Jason Andrades ...ME -- 04/01/03

    Ok, looks like Jason Andrades has no idea what data limits mean to consumers of braodband.

    Here I will tell you.

    Data limits on broadband is basiaclly the same as having unlimited on dialup. I can get 3gb on dialup and 3Gb on broadband, but broadband is suppose to be 50 times faster, so shouldn't I be able to get 50 times as much data,,,oh no of course not, that would be a shame....

    Telstar's data limit on high speed internet is a joke, why would I pay for $80.00/mth for 3Gb when I can pay $19.90/mth for unlimited on dialup, which I must boast I can get 3Gb on dialup if I stay online 24 hours a day.

    So broadband should have no download limits or 3 to 4 times the amount that is alreay here.

    As for unlimited broadband between 1AM and 8AM, get real, we do have to work the next day to pay for these redicilous broadband prices, so who the hell is going to be awake between 1Am and 8AM.

    Get a life Jason Andrades data limits on the internet should never have been introduced,, the hardware should have been improved to handle the extra data.

    Jason Andrades I would like to see you download movies and strwaming video, see how long your limits lasts before you get slugged with a $500 bill for going over you limit...

    Oh **** this sucks talkning about this,
    Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks,Braodband sucks, my ****

    QUOTE: "This agreement al ...Anonymous -- 05/01/03

    QUOTE: "This agreement allows us to generate a revenue stream" :UNQUOTE
    Not earning enough from their advertising? Or did they just see Telstra successfully charging for data and think "Let's get some of that".
    No way I would pay extra to download open-source software that is frely available elsewhere. They've taken the FilePlanet subscription model a step too far here!

    QUOTE: "PlanetMirror is currently in negotiations with other ISPs to negotiate a similar arrangement." :UNQUOTE
    Good luck (wanders off, laughing).

    In reply to everybody on caps, ...Anonymous -- 06/01/03

    In reply to everybody on caps, ya gotta be joking???? On iprimus 56k dialup we have unlimited hours and downloads and have topped 9+gb's download for one month and on optusnet have achieved 8+gb's for one months downloading. Now we leave our computer on 24/7 with occasional boot off's and reboots (connections are: every 5 hours on iprimus an a personal best of 109hours and 55minutes on optusnet)........ now how long would we last on cable or adsl? 1 day? 2 days? HAA! And i listen every month to my bro's on cable whining about being limited to 28.8k connections for 28?days of the months LOL PMSL so get real get with the deal! 56k really does kickass!!!!!!!!!!! oh! an no mb penalties on our dialup either guys :))))))))))))) cya suckers!!!!!! lolololololololololololololololololol

    i am a broardband user of optu ...chris -- 06/01/03

    i am a broardband user of optus home since they put the cap of 3gig on there service aproxamately i have been cut down to 28.8k for at least 2to3 weeks of the month i feel that they have done a big injustice to us dedicated cable users as we went over to broadband for the speed and possible download oportunites then this happens i am thinking seriously going elsewhere as soon as adsl comes to my area optus is no more for me unless they pull there finger out and put a more reasonible limit on this service

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