Aussies finally see a value in broadband

Australia's broadband sector has at last received good news with a new Nielsen//NetRatings report revealing a 25 percent surge in home user connections over the past three months.

The report shows the number of Australians connecting to broadband from home increased by 150,000 between May and July to 500,000, or 8.6 percent of Internet users. This reinforces Telstra's claims of a doubling in demand for broadband over the last six months.

Although this increase in uptake is promising, Australia has a long way to go to catch up to the levels of broadband penetration in other parts of the world, according to Nielsen//NetRatings.

"Based on the assumption it will continue to grow at that rate you're looking at [reaching 50 percent penetration] within five years," Nielsen//NetRatings spokesperson Mark Henning told ZDNet Australia. He added growth depended on marketing by ISPs and availability of content.

"People are always going to question how much they pay for a service, but price is also a function of the value you get from a service," said Reid. He said people would pay for the added value of an always-on connection, faster speed and more content. "There's no doubt about it."

Nielsen//NetRatings senior analyst Andrew Reid explained the surge in broadband uptake by citing figures from advertising expenditure analysis company Nielsen AdEx that show the boost in broadband take-up correlates with an increase in marketing and advertising by the main ISPs.

-According to advertising information figures provided by Nielsen AdEx, spending on advertising in the broadband Internet Service Providers category went from AU$265,000 in January this year to AU$2,313,000 in March, an increase of over 800%," said Reid. Although spending then dipped back to around AU$1.5 million in April, it began climbing again and hit AU$2,183,000 in June. Telstra was the dominant advertiser in this period, according to Reid.

-Broadband users spend nearly twice as much time online as their narrowband counterparts - broadband users spend an average of 14 hours 35 minutes online and view an average of 1046 pages each, narrowband users spend 7 hours 46 minutes and view 483 pages each," said Reid.

A survey by Nielsen Panorama between April and June this year found that 42 percent of consumers who had accessed the Internet were willing to pay more for faster access, a 16 percent increase on the same time last year.

Henning was at a loss to explain why broadband usage was less than 10 percent if more than 40 percent of Internet users indicated they were willing to pay extra for the service.

"I don't have the answer as to why they're not on it at the moment," he said. "It might be they haven't been marketed to, at this point, in a way that compels them to take up the service. The question also doesn't address how much they are willing to pay."

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Talkback 8 comments

    The reason we are not using br ...Anonymous -- 05/09/02

    The reason we are not using broadband is that we simply cannot get it.

    Look around Sydney at all the new housing estates with sub-standard ni-RIM Telstra exchanges that only support 28.8K max modem connections, no ADSL, no ISDN, no Optus cable, no Foxtel cable.

    Where is the target market ? Professionals who are buying into these brand new suburbs with no access to meaningful broadband ! Simple !

    Oh no!, Anonymous makes a logi ...Anonymous -- 06/09/02

    Oh no!, Anonymous makes a logical, reasonable and extremely important point. Quick get the Telstra thugs out of the back of the van and silence this infidel!

    As previous comments have said ...Anonymous -- 07/09/02

    As previous comments have said, Telstra's narrow view to planning has created this problem. Alston by allowing Telstra to act as they are too is a cause for the problem. Ziggy Swartzsticker in his mindless pursuit of greed is at fault here by using monopolistic practices that is protected by the Federal Government, which stops the full force of the ACCC doing something about it. This is the greed of the politicians. Telecommunications in this country has never been in such a bad state in comparison with the technology available. A sad inditement on the people who are so-called in charge. Who is ultimately responsible for this mess? Oh sorry, we're not supposed to ask that.

    Broadband? Hmmm, nice if you c ...Anonymous -- 09/09/02

    Broadband? Hmmm, nice if you can get it! About the only option I have (and am using) is satellite. And this is in metro Brisbane! Not quite the performance of ADSL, but better than plain old 56K dial-up. Thanks Telstra, Optus, & others. Your lack of responsiveness to the market sees me seeking alternatives yet again!

    PS. The same goes for Pay TV! Gotta look like the local techno nut with TWO dishes on the roof in the 'burbs!

    The reason for this, I believe ...Anonymous -- 12/09/02

    The reason for this, I believe, is the lack of confidence people have with the current services provided in this country. Since Joining Telstra's Bigpond Advance service, they have not only put a transfer caps on the service, but also raised the price, making it a nearly completely different service than the original 'Freedom Deluxe'(ha!) plan a while ago. And not only that, every time I get an e-mail from them explaining how they're going to take more money from me and provide less, it seems to be all 'for my convenience’???!!

    Also, if there are so many problems with the existing network that it warrants these caps, and Telstra's claims of 'certain users abusing the network', why are they spending so much money on advertising and not UPGRADING the service??!!??!! It seems ridiculous, when countries with a greater population and user base have unlimited access, and we with so few are choking on a the existing network! We're so cut off from the rest of the world already, they seem bent on keeping it that way.

    Let's face it, broadband is not going to get smaller, and dialup is not going to get bigger.
    People have already given up Black & White TV, VHS Tapes, Micro Cassettes and LPs. It's almost ridiculous to even conceive that broadband WON'T take off. With the size of files these days, the streaming video, audio and just the sheer amount of media content people can and WANT to see, there is no room in the future for slow connections.

    Anyway in summation, make the service consistent, get rid of the caps, make it cheaper and more accessible = 99.9% of the market will use broadband, sooner rather than later, guaranteed.

    Living in Canberra, about 15 k ...Anonymous -- 13/09/02

    Living in Canberra, about 15 km from the city centre, Telstra's RIM telephone connection technology limits my broadband options to Satellite. I think that there are many urban and regional telephone subscribers in a similar situation.

    My ISP won't offer me ADSL. I ...Anonymous -- 19/10/02

    My ISP won't offer me ADSL. I live in a unit so can't get Optus cable. I could possibly get Telstra cable but would prefer not to change email address. Much of the issue is that most of can't actually get it. I live next to a main road just 7 k from the Brisbane GPO.

    I currently pay $25 per month. I would happily pay more if I could get broadband. No one is selling it to me.

    i dont see any value for now . ...Anonymous -- 03/11/02

    i dont see any value for now .....
    dont u see the cost of setting up a broadband connection and then pay a hefty fee every month...and they cap your download from 2 to 3 gigs a month ....

    for the speed of the connections one could easily surpass that cap and would have to pay extra fee for passing the cap....

    i pay $25 a month for 56k and have unlimited download and time spend....i may have to pay more on the ph bills .....but at least i dont have to pay extra for the cap ....

    also.....bigpond is not the fastest 56k connections available....i currently use pacific internet.... its way faster and dont have a restriction on my download....where telstra charges $400 plus a year for its unlimited plan for time and cap your 450mb a month.....

    no wonder telstra is making record profits year after year ......

    in asian countries ...aka korean, hong kong etc....they offer unlimited time and download on boardband ....why cant we do the same ...??

    if the greedy telstra would spend some of its huge resevoir of cash on building a at least decent boardband network....u wont see us complainting and making telstra jokes.....

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