AU$2 billion to replace pair gain unnecessary: Telstra

Telstra has revealed the cost of replacing the pair gain technology that has caused so much anguish throughout Australia would hit AU$2 billion, according to the Opposition.

According to Kate Lundy, the Shadow Minister for Information Technology, Telstra revealed the AU$2 billion figure at the Senate Budget Estimates today. Pair gain technology splits a standard telephone line into two different lines, in the process eliminating the possibility of using either line for DSL broadband.

However, Telstra has argued the figure is irrelevant, since the issue is not the replacement of the pair gain technology but supplying broadband -- in one form or another -- to any Australian who wants it.

"Withdrawing technology that delivers a standard telephone service is not the issue," said Telstra spokesperson Kerrina Lawrence. "The issue is responding to as many Australian as would like to access broadband. We are responding to that with having enabled more than 919 exchanges [for ADSL technology]."

Lundy blames the rollout of pair gain technology for the slow dial-up Internet connection speeds experienced by 1.2 million people, and the fact the users of these lines are prevented from getting ADSL broadband technology.

"As a result Australia now has residential and business telephone networks that are far from future proof," said Lundy. "The existing copper network will never be able to support a high proportion of broadband penetration."

Lawrence said broadband was available to all Australians for under AU$60 per month (plus start up costs) using satellite technology, and added that Telstra had pledged AU$10 million to install "work around" solutions for pair-gain affected lines, such as installing minimuxes, which allow pair gain effected lines to run DSL, and installing small amounts of extra copper pathway.

"In May we began a process where if customer contacts Telstra and they can't access ADSL we will investigate if we can provide an alternative solution or achieve a work-around," said Lawrence.

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Talkback 14 comments

    And let that be a lesson to Te ...Anonymous -- 28/05/03

    And let that be a lesson to Telstra.

    Andrew

    Telstra's ISDN revenue must be ...Anonymous -- 28/05/03

    Telstra's ISDN revenue must be up.

    Telstra does not allow me an ADSL connection with a different Internet service provider.
    (The ADSL enabled exchange is 2 KMs away and I am on a pair gain RIM.)

    As a result I am forced to use Telstra's ISDN service.
    I can not even get ISDN service form another supplier.

    Therefore it comes as no surprise that my monthly bill for Telstra's slow ISDN is higher than what I would be paying if I could get ADSL from another ISP.

    Regards
    A very disgusted Telstra customer

    The last comment about "a ...Anonymous -- 29/05/03

    The last comment about "alternate routes" has a catch. If you can get Telstra Cable they will not do this for you. Bad luck if you want to get reasonably priced broadband (such as the numerous unlimited adsl offerings)

    Serves the arrogant sods at T( ...Keith Styles (An irate user) -- 29/05/03

    Serves the arrogant sods at T(H)elstra right. They fudge and distort the truth at every opportunity. IF you are forced to use Satellite you have to have a dialup/modem link as well. The Satellite service is a oneway service only. Some option !!! I don't think so. I don't have a choice & I live in South Melbourne. There is NO cable in my street & the arrogant telcos won't lay any because the local council insists it be underground. So even if I choose another ISP to provide me with ADSL, I am still stuck with T(H)elstra infastructure. Too bad if it fails because non-T(H)elstra customers are relegated to the end of the service queue....& wait & wait & wait.

    A $2Bn problem, and a $10M &qu ...Anonymous -- 29/05/03

    A $2Bn problem, and a $10M "fix". Go eat a $20 restaurant lunch, and offer a 10c coin in payment. Yet another Half-assed gesture.

    Let's see... Using very approx ...Anonymous -- 29/05/03

    Let's see...

    Using very approx monthly revenue for Telstra per bandwidth, without line rentals

    56K dial-up line - ~76c/Kpbs
    30 calls @ 18c/call + 34.95/m ISP = $43pm
    $43/56 -> ~77c/Kbps

    128K ISDN - ~41c/Kbps
    30hrs @ 0.60c/hr + 34.95 ISP = $60pm
    $60/128 = 41c/Kbps

    512K ADSL - ~19c/Kpbs
    $100/pm flat
    $100/512 = ~19c/Kpbs

    It makes sense for Telstra to keep as many people as possible on low bandwidth connections.

    Since we cannot undo the Telstra's monopoly of the network I guess we have to wait for someone to come up with content-based charging model, rather than traffic-based model, so that it would be in Telstra's interests to roll out broadband.

    Who cares about the future of ...Anonymous -- 29/05/03

    Who cares about the future of ADSL anyway? Its a dead technology only conceived as a means to mitigate the cost of last-mile internet access. We should be looking towards more promising wireless technologies.

    Telstra's Headache, you create ...Anonymous -- 06/06/03

    Telstra's Headache, you created the ADSL Pair Gain Monster. As they say "If it ain't broke don't fix it .... but sorry to say Telstra it IS broke and you DO need to fix it!

    I applied for ADSL and was not accepted, as I am on a pair-gain network. I live at 15 minutes south of Brisbane CBD at Forest Lake, QLD 4078. A community that has grown from a population of 12,000 to 17,000 within the past 2 years. I have been waiting for ADSL for the past 5 years and still nothing.

    I read last week the following ..... "In May we began a process where if customer contacts Telstra and they can't access ADSL we will investigate if we can provide an alternative solution or achieve a work-around," said Lawrence.

    So, please consider this email as contact. I have again emailed Tel$tra today!

    Suggest everyone else does the same.

    forest lake no ADSL2+ this is year 2009!!!!! frustrated, annoyed and pissed!!!!! Sam Kabir -- 14/02/09 (in reply to #120027719)

    hi guys, i just bought a place here in forest lake, qld 4078 and turns out i can't get ADSL2+ hahaha who am i kidding! i can't even get ADSL1!!!! i'm forced to use cable and i've got the most expensive plan there is...$139 a month!! its soo bad... not sure how i will afford this. I was on a ADSL2+ $69 150GB plan with TPG before!!! I miss it soo bad! :( i see people been complaining since 2003! and this is freaking 2009!!!!!!!!!!!!!!!!!!!!! this is unbelievable. I can't believe in a country like this we are still soo behind. I just moved here from Auckland, New Zealand and we have better service over there all over. It sucks at the moment. The "Faster" than ADSL2+ cable connection i was promised is all bull****. We are getting very frustrated and annoyed. Bought the house 2 months ago and i'm already thinking of selling it and move somewhere else. Can anyone advice how we can push this to telstra and get this stupid pair-gain system out of Forest lake. We can also gather up and protest or something. Anyone from Forest Lake in same situation as me can contact me 0401 718567, and we can discuss ways to take this to telsra and get them to do something about it.

    "In May we began a proces ...Anonymous -- 13/10/04

    "In May we began a process where if customer contacts Telstra and they can't access ADSL we will investigate if we can provide an alternative solution or achieve a work-around," said Lawrence.

    The above statement is TOOOOOOOOOO hard to achieve. I have contacted few different ADSL providers. Every one of them asked me to refer to Telstra. However, when I speak to Telstra people. They said they can't do anything because my telephone provider is Optus. And optus said that the original line is belong to Telstra, so we have to speak Telstra instead. I am ABSOULATELY SICK OF IT - people keep passing the buck. I went to Telstra Store last Sat. The girls was very nice BUT they have no idea how to help. Optus & TPG taught me to lodge a "Transition Position Requested". However, no body seems to know how I can lodge it to TELSTRA (NOT EVEN TELSTRA PEOPLE)

    I have just requested an isp f ...Anonymous -- 15/02/05

    I have just requested an isp for adsl broadband and now im being screwed by telstra who have split my line without even letting me know. now i know why my dial-up was slow, why i had problems with my telephone line and why im paying twice the line rental i should be (2 ppl on the same line = half price, no?)

    this is simply a way for telsta to save billions of dollars for a stuff-up they didnt plan for. i want my adsl and i want 50% of my line rental back. cant the accc or anyone do something about this?

    PAIR GAIN Anonymous -- 12/09/05

    No wonder Australia is so behind the times in infrastructure. You maybe able to get ADSL with work arounds but you cant get ADSL 2+. I suggest to all those who feel ripped off, to open up a Telstra box and pour concrete into it. Making life easy, what a load of ****.

    Pair gains in rural areas Anonymous -- 16/09/05

    What a joke. After reading all the reports, I notice that it is at least three years that they have talked about this issue and so far, nothing seems to be happening. Telstra has made plenty of noises about how their exchanges are broadband enabled and the politicians are happy but the reality is that if you have pair gains, you can't have broadband even though the exchange is set up for it.

    In Mount Isa, there is a whole suburb on pair gains and no one wants to know. I have been told that unless most people in the suburb ask for it, they will not be doing anything about it. One of the few remaining Telstra workers here in Mount Isa also told me that pair gains was superior technology to broadband which is why it won't run. If that is the management line, what hope have people got of getting a decent service. My internet connects at a flat 31.2 kps. I enquired about the speed and was told that as I was above the minimum of 28.8 kps, my line was fine. Everything takes forever and yet when I go to areas without pair gains, I receive connections of almost double. Not bad considering how much they charge for what I believe to be a very substandard service.

    I notice that yesterday, the full sale of Telstra was cleared through both houses of parliament. The Farmer's Federation (whose decision enabled independent senator Barnaby Joyce to clear the sale through the Senate) are gullible if they believe their services will be fine when the company is sold.

    Don't expect after the sale, that service will improve. Unfortunately, the other telcos may not be able to help as everything comes from Telstra in the end.

    New Estate Pair Gain Lines Peter Chang-Chien -- 18/03/09

    I recently moved into a 6 month old estate now. and we paid the 300 buck cost as do ppl who are on single lines, for the set up only cause we wanted adsl. now if it was pair gain line wouldnt they know this? to be told we cant get broadband or adsl after we had paid and signed up, now we still have to pay the $300 for the connection the monthly cost of line and a $79 phone set up all for internet we cant have. Ive gone into negotiations with telstra and TIO all I what is my line to be TRANSPOSITIONED to a adsl capable line!
    I suggest we all take a miss on telstra

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