The privately funded industry group called a meeting late yesterday afternoon to discuss technical issues encountered during the first 36 hours of mobile number portability that resulted in backlogs of customers who wanted to change carriers.
The country's biggest mobile carriers and key regulatory bodies attended the meeting, Plante said.
By late Wednesday afternoon, the source of the problem had been identified and queues had started to shrink, she said.
She said the glitches, which saw hundreds of customers waiting to change carriers, were reported by Optus. However, the problems were encountered by all telcos, she said.
-There were hardware and software things that weren't working," she said. -(Carriers) believed they had found them yesterday."
The difficulties had led to -some customer frustration and inconvenience".
Plante said the introduction of mobile number portability had cost the overall industry up to AUD$400 million.
Carriers in Australia aimed to complete mobile number porting procedures within three hours, while their British and Dutch counterparts took up to three weeks to complete the process, she said.
