ACCC to expose fake excuses for broadband delays

Competition regulator the ACCC is set to probe what's stopping Telstra's rivals rolling out broadband services -- and whether there are 'real' blocks, like space constraints, that are preventing them or whether there are 'artificial' restraints on accessing the unbundled local loop.

ACCC chairman Graeme Samuel

Credit: ACCC

Speaking at the ATUG annual conference in Sydney, ACCC chairman Graeme Samuel said that regulator is focused "on is ensuring there are minimal impediments to firms being able to make investments in broadband infrastructure" and that the ACCC "needs to get a good handle on the issues".

One such deterrent to rural ISPs is the cost of backhaul, according to Samuel, with the issue set to become even more pressing as networks are upgraded to higher speeds.

"Given backhaul is already regulated, the ACCC is currently developing a domestic transmission cost model, on which industry comment was sought last year, and which we hope to release shortly," he said.

Samuel added that the question of space is also one the ACCC is aware of as a genuine obstruction to broadband infrastructure upgrades, such as in areas where there are physical impediments preventing an ISP gaining access to an exchange to install their own DSLAMs and gain access to the unbundled local loop.

"If so, perhaps there is little the regulator can do," Samuel noted.

However, the head of the competition watchdog noted that where obstacles are created by ISPs, the regulator will not by shy of taking action.

"Alternatively, there may be what I call 'artificial' constraints -- where there are claimed impediments to competitors accessing the ULLS and LSS, but this isn't actually the case. In these cases, there may be regulatory remedies that could be pursued," he said.

"The ACCC is well aware of industry concerns and is currently working with parties to try and obtain the relevant facts to determine if impediments are real or artificial. If the ACCC has the appropriate evidence to establish that there may be competition issues, the ACCC will consider what action to take and what are the best tools to deal with these impediments."

Samuel also used his address to counter claims by Telstra that the ACCC sets local loop pricing below cost.

"On the subject of blame, I should point out that the ACCC also rejects the tired and erroneous claims by Telstra that the ACCC somehow sets prices "below cost". After its latest loss in the courts of appeal, this time to the highest court in the land, Telstra managed to find -- somewhere in the High Court's 18 page, 7-0 judgement against it -- evidence that the ACCC was setting prices 'below cost'.

"The Trade Practices Act basically prohibits this -- in setting prices the ACCC must always have regard to the direct costs of providing access, and the legitimate business interests of the access provider," Samuel noted.

Telstra could not be immediately reached for comment.

Telstra has been accusing the ACCC of forcing it to sell ULL at below cost. Last year, Telstra's head of public policy and communications, Phil Burgess, said the regulator had worked out its ULL costings after looking at UK watchdog Ofcom's local loop charges and converting the amount to Australian dollars. The claim was rebutted by the ACCC, which said it had reached the figure by looking at market conditions.

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Talkback 14 comments

  1. Will exposure achieve anything? Anonymous -- 14/03/08

    Most of these Telco's make so much money you can expose them in the nuddy and they still won't change their ways.

    A good whack with a cricket bat is really what they need to get the ball rolling (no pun intended).

    1. Agreed Lord Watchdog -- 20/03/08

      All the ACCC wants to do is tell us what we already know. Bull$h1t excuses, high prices, no true competition, unreasonable contract lengths/terms/conditions, extortionate exit clauses, you name it - our ISPs get away with it and because most of them are a carbon copy of each other there is not much that the poor customer can do about it.

      Then there is Telstra and it's leader, Sol, who thinks that his ballsack is the centre of the universe with everything else spinning around it.

    2. Envy Anonymous -- 20/03/08

      Lord, you are just envious as you think your a** is the center of the universe.

  2. Who's telling fibs? Anonymous -- 14/03/08

    So, these ISPs are upset that Telstra is preventing them from spending bucket loads of money on DSLAMs that will be rendered useless once FTTN rolls out, are they? This apparently became a problem worthy of writing to the ACCC immediately after Telstra's activated ADSL2+ where they hadn't put their own equipment.

    How's this for another explanation. These ISPs never had any intention of putting their own equipment in those exchanges because it was not commercially viable. They knew FTTN was coming, which would shorten the timeframe in which their equipment would have to provide a financial return. Now Telstra has activated ADSL2+, they want a piece of the action and have cooked up the excuse of lack of access to get the ACCC to give it to them.

    The question is, is the ACCC dopey enough to fall for it?

  3. Telstra wrong even when right. Sydney Lawrence -- 14/03/08

    Jo, as usual you present the negative anti Telstra reflection on the story.

    Your sad bias paints a completely different picture to others who have reported on the same story and in fact show Mr Samuel to be understanding of the situation.

    Jo you should join Michael Sainsbury in anti Telstra diatribes the result would be explosive.

    1. anti tesltra Anonymous -- 25/03/08

      I always thought Sainsbury (AustralianIT) was a solid journo with a balanced view. He has provided insightful articles on players across the industry and treats them equally. I can think of as many "negative"articles on TCNZ, AAPT, OPTUS etc as I can Telstra ones. That Telstra generates many newsworthy stories is not the fault of the journalists and information that I for one am interested in hearing. If Telstra lifted its game, there would be less amunition available!

  4. broadband - what about the Tesltra RIM/Pair Gain victims? Bill Caelli -- 14/03/08

    Lots of discussion re DSLAMs etc. BUT - all this is irrelevant to those in Australia on utterly obsolete Telastra "pair gain" circuits and even RIM/Mux boxes away from the exchange! We need the ACCC to get to the bottom of just:
    a. how many end-users are stuck in the past with pair gain/RIM/ etc, and what percentage of final loop circuits in Australia suffer from this,
    b. Telstra may have activated ADSL2+ but that is irrelevant to its poor old pair gain victims,
    c. even FttN/H/P needs ACCC advice where distance to exchange means that intermediate "boxes" such as RIMs etc have been installed and are owned by Telstra (these RIMs and Muxes may already have fibre to them as nodes anyway!)
    d. if we are being honest then an ISP also needs access to the RIM/Mux as much as to the exchange to offer a service (over to you Mr Samuel on that)

    Those Telstra pair gain victims, with no access to reasonable broadband at all except for a ridiculously priced one at a time wireless NextG connection to a laptop etc, need Mr Samuel's help NOW!

    1. Mr Samuels Help? Steve McArthur -- 17/03/08

      I don't think any of the problems you have mentioned above are the responsibility of the ACCC.
      Even if they knew the details as you say they should, they wouldn't act.
      The ACCC is a regulator, and will regulate whatever is already out there. They do this poorly anyway, so god help us if they stick their noses in further and start trying to fiddle with the technology people are on.

      My expectation is that no-one will get off pair gain until FTTN is rolled out. Let's just hope that is Telstra so that the network actually gets built, and gets built in a realistic timeframe, which is something you can't expect from the G9.

  5. Just a thought Chris Rutta -- 15/03/08

    At present many of these companies are bashing on Telstra's doors to gain access to the exchanges.

    They often wish to connect their own CMUX's, switches, fibre, monitoring, allow technician access etc. etc. etc.

    Telstra replies by saying they do not have sufficient space, they have exhausted available power resources or simply say wait in line there is a 6 month delay.

    Why couldn't these G9, H23, W54 or any other acronym they want to use find a vacant premises close to the exchange and build or convert the premises into their own exchange.

    They could connect all of the major equipment at that location and only request a small amount of switching equipment at the Telstra exchange with a short fibre run between the buildings.

    This would take the strain away from the Telstra exchanges meaning the exchanges that my be out of capacity can now be freed up for other purposes and leave Telstra with no more "excuses".

    I have seen first hand what some of these parties do when they what to install equipment outside of the Telstra exchanges, in one case I saw one of the vocal members of the G9 get a 42RU cabinet, mounted it in the MDF room of a suburban commercial building and converted it into a mini exchange for dozens of clients in the local area, now power backup, no redundant feeds, no real security etc. etc. etc.

    These groups will never want to invest real money into infrastructure so lets stop pretending their sense of self importance or sense they are acting in the communities best interest is anything other then distorted.

    1. Great thought but ... Anna Watts -- 19/03/08

      All of these little companies who are happy to stand united for the media will never really get together to spend a cent when they know they can't do it as cheaply as they are getting it from the regulated Telstra rates. I just hope that eventually Telstra will be free to see their $3 or $14 copper for $10 or $30 forcing these little brown nose companies to put up their own money and build their own networks. If the ACCC stepped back 10 years ago and did not mandate ridiculously low Telstra wholesale pricing I am sure we would have a lot more services in the ground because these companies would have realised that investing in the ground is better then paying very high rental. The consumer would have had to put up with less competition initially but they would be laughing today.

    2. thought? Davo -- 25/03/08

      if the govt hadn't sold out the country by giving away the public infrastructure 10 years ago, none of this would matter. So just how are others to build a competative local loop without the easements? Do you understand anything about rolling out networks? And why do you say rediculously low wholesale pricing - the price was initially set by the people who had the books and could calculate the cost of maintaining and provisioning these circuits. And finally, why is wholesaling such an issue for Telstra? Most global carriers leverage wholesale to the hilt, it provides wider market penetration decreased process overhead.

  6. "gravy Train" fred -- 17/03/08

    The "truth" is that ISP/Telcos have had a gravy train ride for years with the Anti Telstra bashing argument. What about the 1 Billion dollars of Taxpayers money handed out to Singtel/Optus a foreign owned company. Guys grow up. The "Gravy train" ride is over. Invest in your own infrastructure & stop the whingeing."

  7. Infrastructure Delivery v Sales Matt -- 17/03/08

    Simple - to preserve the "taxpayers investment" in the infrastructure - the Government should buy it back with their 51%.

    The Government can then run the massive profit making machine that Samuels seems to think is there in the infrastructure - and as a government service only needs to run it at cost - and the private sector can run the hugely loss making bit.

  8. Fight back Australia. Singapore Sydney -- 17/03/08

    Sol rules and Australians will be the better for it.

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