BigPond blues - News - Communications

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This story was printed from ZDNet Australia.
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BigPond blues

By Staff writers, ZDNet Australia
April 20, 2005
URL: http://www.zdnet.com.au/news/communications/soa/BigPond-blues/0,130061791,139188894,00.htm

roundup It's been an exceptionally busy period at BigPond, the nation's largest Internet service provider.

Early this month, it was on the firing line after receiving low rankings on a broadband community Web site survey. Then came the Trojan-infected machines clogging BigPond's network.

After initial investigations, ZDNet Australia reported that the root of BigPond's problems wasn't a massive army of hackers; rather, it was six computers riddled with malware.

High-tech crime investigators tackle BigPond assault
BigPond, Australia's largest Internet service provider (ISP), has asked the Australian High Tech Crime Centre to investigate recent attacks on its domain name server (DNS) system from Trojan-infested PCs.
19 April 2005

Six PCs cripple BigPond
Disconnecting six compromised personal computers on Tuesday evening eased the difficulties caused by bogus requests which clogged BigPond's domain name servers, slowing customer e-mail and Web site access, Telstra said.
14 April 2005

BigPond disconnects Trojan-infected customers
Telstra BigPond is temporarily disconnecting compromised computers from its network to stem a tide of malware swamping its servers and delaying e-mail and Web site requests.
13 April 2005

Telstra threatens legal action against malware authors
Telstra is threatening legal action against the individuals behind a wave of malware infiltrating BigPond customers' personal computers and swamping the Internet service provider's network with excess traffic.
13 April 2005

Previous coverage:

BigPond not up to scratch?
commentary: Reading over the results from the Australian Broadband Survey for 2004 confirms what many ZDNet Australia readers have written about over the past year: Telstra drastically needs to improve its BigPond service.
13 April 2005

BigPond savages Whirlpool broadband survey
Australia's largest Internet service provider, BigPond has criticised the results of a survey in which most respondents rated its customer service as 'awful' or 'average'.
8 April 2005