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-------------------------------------------------------------- This story was printed from ZDNet Australia. --------------------------------------------------------------
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More woes for some BigPond customers By James Pearce, ZDNet Australia November 13, 2003 URL: http://www.zdnet.com.au/news/communications/soa/More-woes-for-some-BigPond-customers/0,130061791,120280937,00.htm
A routine ADSL upgrade by Telstra went wrong this week, causing BigPond retail and wholesale customers to lose their connection on two occasions. Telstra spokesperson Kerrina Lawrence told ZDNet Australia that a routine upgrade made on Monday night to increase capacity encountered "issues" which meant some customers experienced little or no data throughput. Lawrence said the problem was rectified by lunch time Tuesday, but recurred on Wednesday morning, and rectified again at 12.25 pm Wednesday. Some users at community broadband site Whirlpool reported being unable to access the Internet for over 24 hours. The issue affected both BigPond retail and BigPond Wholesale customers. "As a result of the [upgrade] software and hardware issues impacted the path via the switch data network," said Lawrence. She said if the outage contributed to BigPond Retail customers experiencing more than one percent downtime in the month they would automatically receive a discount on a future bill.
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