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-------------------------------------------------------------- This story was printed from ZDNet Australia. --------------------------------------------------------------
iiNet customers face outage

By Patrick Gray, 0
June 05, 2003
URL: http://www.zdnet.com.au/news/communications/soa/iiNet-customers-face-outage/0,130061791,120275128,00.htm


iiNet ADSL customers faced a five hour service outage last night, which was caused by a fault at Telstra's Pitt St. premises.

The fault wasn't restricted to iiNet customers, other resellers of Telstra's service were affected too.

It was initially reported that all iiNet ADSL customers in NSW were disconnected, but the company later claimed the number was half that.

"Initial estimates as to the extent of this fault were overstated. Less than half of NSW ADSL clients are affected by this outage," iiNet said in a statement.

The outage lasted from approximately 6:30pm until midnight. A Telstra spokeswoman confirmed the fault was caused at Telstra's end.

"There was a power supply failure in Pitt St. at 6:07pm. Although the power was restored an hour later, there was a bank up of people trying to get back on to the network," she told ZDNet Australia.

Only ten percent of iiNet's customers were located within Australia's eastern states as of December last year; the majority of its customers are based in Western Australia.

The Telstra spokeswoman played down the affect the outage had on customers, saying it had only affected a small number.

Telstra are still investigating the incident.

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