NSW Fair Trading looms over Nokia again - News - Communications

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This story was printed from ZDNet Australia.
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NSW Fair Trading looms over Nokia again

By Andrew Colley, 0
October 09, 2002
URL: http://www.zdnet.com.au/news/communications/soa/NSW-Fair-Trading-looms-over-Nokia-again/0,130061791,120268915,00.htm

The New South Wales Department of Fair Trading has re-opened its investigation of Nokia following fresh allegations that threaten to re-ignite the furore over the extent of display faults in Nokia handsets.

The Department of Fair Trading spokesperson Christian Fanker said investigators had started making enquiries in response to recent media reports concerning Nokia's handsets.

The allegations made in the reports contest the company's claim that display faults in handsets reported by consumers last year are limited to a batch of 8210 handsets manufactured between October 2001 and January 2002.

"We basically have heard comments in the media that people have had problems with other mobile phones and our investigators are starting to make some enquiries," said Fanker.

ZDnet Australia has recently received dozens of complaints regarding the liquid crystal displays displays in Nokia handsets. The majority of the consumer allegations are levelled at the Nokia 8850 but a significant number allege that the display defect is present other models such as the 5110.

The department could direct Nokia to extend its undertaking to compensate consumers who purchased faulty 8210 handsets to owners of other models if they are found to carry the same fault.

"If it were the same problem we would problem we would pursue the same path as we did for the Nokia 8210," said Fanker.