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-------------------------------------------------------------- This story was printed from ZDNet Australia. --------------------------------------------------------------
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Optus puts unlimited users on capped plans By James Pearce, ZDNet Australia August 02, 2002 URL: http://www.zdnet.com.au/news/communications/soa/Optus-puts-unlimited-users-on-capped-plans/0,130061791,120267114,00.htm
Some users who signed a 12-month unlimited-download contract with Optus@Home just before the July cut-off have found themselves on the capped plan instead. ZDNet Australia was contacted by a disgruntled reader who claimed Optus had mistakenly put him in the wrong plan. -I, and apparently many people like me, signed up for a one-year contract under the "My Netstats" arrangements, before the ridiculous new download caps were introduced on the Optus@Home cable Internet service," he said. -Today, we have found that Optus has mistakenly put us on the 3Gb capped plan." Organisers of the online broadband community site Whirlpool claim they have received numerous posts from people reporting they are victims of the same mistake. On contacting Optus, Whirlpool claims to have been told it was a technical error and would take several days to resolve. -I will certainly hit 3Gb before then, and have my bandwidth unfairly cut back to 56K until they fix it," the ZDNet reader said. Whirlpool has advised its members to check their bills to confirm they are on the correct plan. Optus has been contacted by ZDNet Australia, and said it is investigating the problem.
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