UPDATE: Telstra blamed for iPrimus two-day outage - News - Communications

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This story was printed from ZDNet Australia.
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UPDATE: Telstra blamed for iPrimus two-day outage

April 11, 2002
URL: http://www.zdnet.com.au/news/communications/soa/UPDATE-Telstra-blamed-for-iPrimus-two-day-outage/0,130061791,120264534,00.htm

iPrimus has has pointed the finger of blame at Telstra following customer complaints that its ADSL service been down for nearly two days.

Andrew Ritchie, an iPrimus customer and Information Technology manager at Caritas Australia, said that the ISP's ADSL service has been offline for 45 hours, and believes that the outage has hit several other customer sites.

Support staff at the ISP are blaming Telstra, its wholesale carrier, for the service outage, according to Ritchie.

"I was told that the Telstra Kent Street ADSL exchange was down. Other than that I know no more, except that we had no Internet for about 45 hours," Ritchie told ZDNet Australia.

A Telstra spokesperson said there was any problem with the company's Kent Street exchange.

"Telstra's investigations show that the Kent Street exchange is working well. Furthermore, we have had no complaints from the iPrimus official channels," said Graeme Salt, Telstra Wholesale public affairs manager.

The iPrimus service status page, last updated at 1.00 pm Thursday , indicated that "no known network problems exist".

iPrimus spokesperson, Bob Bowden told ZDNet that the ISP's ADSL service was down for 30 minutes yesterday. However, the company is yet to offer an explanation for allegations brought forward by its customers yesterday.