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-------------------------------------------------------------- This story was printed from ZDNet Australia. --------------------------------------------------------------
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Telstra declares it won't outsource maintenance, repairs By Rachel Lebihan, ZDNet Australia February 08, 2002 URL: http://www.zdnet.com.au/news/communications/soa/Telstra-declares-it-won-t-outsource-maintenance-repairs/0,130061791,120263362,00.htm
Telstra has put the lid on a purely outsourced service and maintenance model but has not ruled out a potential partnership trial, casting workers in continued doubt about their futures. The national carrier was forced to come clean about its plans after it was brought to light last month that core service operations, including service installation, fault repairs and line maintenance could potentially be outsourced if a trial was successful. Whilst the telco titan professes to be scoping different models at present, it has rejected the model -using one external contractor as a single provider as part of the trial," a spokesperson told ZDNet Australia. However, the carrier is still considering a partnership model and an internal model and is looking at the possibility of trailing both. The aim of the trial is to consider the concept of having one workgroup responsible for one specific geographic area, rather than multiple workgroups working in one one suburban street, for example. However, shadow minister for communications Lindsay Tanner remains sceptical of Telstra's future plans. -Labor cautiously welcomes Telstra's decision to not proceed with full-scale outsourcing but is concerned that a question mark remains over Telstra's longer term intentions regarding outsourcing," a spokesperson for Tanner's office told ZDNet Australia. Telstra anticipates making a decision about the trial early March but said any talk of job losses is -purely speculation".
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