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-------------------------------------------------------------- This story was printed from ZDNet Australia. --------------------------------------------------------------
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Telstra in a fix over ADSL bug By Rachel Lebihan, ZDNet Australia January 14, 2002 URL: http://www.zdnet.com.au/news/communications/soa/Telstra-in-a-fix-over-ADSL-bug/0,130061791,120262931,00.htm
An ADSL bug that has baffled Telstra for seven months is continuing to outwit the telco giant, with the fix date for some disabled peer-to-peer files sharing services now pushed back for the third time this year. The router bug first reared its head in July 2001, preventing some BigPond ADSL customers in the same geographical area from being able to communicate in a peer-to-peer (P2P) connection. When ZDNet Australia reported on the problem in December Telstra confirmed the bug had been patched in some states and gave a pre-Christmas fix date for the fault still affecting users in NSW, Queensland and ACT. When Telstra failed to find a fix within this timeframe it earmarked January 11 and January 20 for malfunctioning P2P services to be righted, first in Queensland then in NSW and ACT. Soon after this announcement January 20 conveniently became the allotted repair date for all three states, until more recently Telstra pinpointed January 17 as the patch-up date in Queensland and January 24 in NSW and ACT. Telstra previously admitted that it had tagged the issue as a -low-fault impact", claiming that it received only a -handful" of calls from impacted customers a week. -All problems on the network have to be given a priority and I'd like to say they're all high," Telstra spokesperson John Court told ZDNet Australia. -However the ones affecting the most customers will receive the quickest attention," he added. At this time, Telstra could not elaborate on the software problems. More to follow. An ADSL bug that has baffled Telstra for seven months is continuing to outwit the telco giant, with the fix date for some disabled peer-to-peer files sharing services now pushed back for the third time this year.The router bug first reared its head in July 2001, preventing some BigPond ADSL customers in the same geographical area from being able to communicate in a peer-to-peer (P2P) connection. When ZDNet Australia reported on the problem in December Telstra confirmed the bug had been patched in some states and gave a pre-Christmas fix date for the fault still affecting users in NSW, Queensland and ACT. When Telstra failed to find a fix within this timeframe it earmarked January 11 and January 20 for malfunctioning P2P services to be righted, first in Queensland then in NSW and ACT. Soon after this announcement January 20 conveniently became the allotted repair date for all three states, until more recently Telstra pinpointed January 17 as the patch-up date in Queensland and January 24 in NSW and ACT. Telstra previously admitted that it had tagged the issue as a -low-fault impact", claiming that it received only a -handful" of calls from impacted customers a week. -All problems on the network have to be given a priority and I'd like to say they're all high," Telstra spokesperson John Court told ZDNet Australia. -However the ones affecting the most customers will receive the quickest attention," he added. At this time, Telstra could not elaborate on the software problems. More to follow.
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