Email delay enters fifth day at Telstra - News - Communications

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This story was printed from ZDNet Australia.
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Email delay enters fifth day at Telstra

By Rachel Lebihan, ZDNet Australia
October 04, 2001
URL: http://www.zdnet.com.au/news/communications/soa/Email-delay-enters-fifth-day-at-Telstra/0,130061791,120260922,00.htm

Telstra BigPond customers have entered their fifth day of delayed e-mails following the flashback of a problem that first hampered the delivery of e-mails a fortnight ago.

ZDNet Australia previously reported that the glitch was due to a corrupted mail store and that Telstra planned to transfer affected usernames - those beginning P and F -- to an alternative.

The problem, if transferrals had gone according to plan, should have been rectified yesterday but so far only 20-30 percent of affected users -- the total number of which Telstra declined to reveal -- have had services successfully restored.

-The problem is still existing. The transfer to a second mailbox didn't go to plan," Telstra spokesperson Stuart Gray told ZDNet Australia today.

However, remaining users should have seen the back of service delays sometime late this afternoon, according to Gray.

"The problem that exists is that e-mail can be delayed...it's not lost and they [users] can still send e-mail," Gray stressed, adding that messages could be delayed for up to six hours.

Telstra will not automatically compensate users for the deflated service but said it will assess claims on a -case-by-case" basis.