Glitch hits Telstra mail boxes - News - Communications

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This story was printed from ZDNet Australia.
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Glitch hits Telstra mail boxes

By Cass Warneminde, ZDNet Australia
October 02, 2001
URL: http://www.zdnet.com.au/news/communications/soa/Glitch-hits-Telstra-mail-boxes/0,130061791,120260863,00.htm

For the second time in seven days, Telstra BigPond Mail customers with user names beginning with the letters P and F are being affected by a technical glitch which is leading to delays in receiving e-mail.

Telstra spokesperson Stuart Gray confirmed that a -corruption" has occurred within one of its mail stores, for the second time in a week, although the company's technicians remain unsure as to the exact cause.

-We thought it was fixed, but it's re-occurred again. We're not sure exactly what the corruption is but it's impacting on customers. We're transferring all those customers [with user names beginning with P and F] off that mail store and are putting them onto a new mail store, then we'll rebuild the one that's got the problem," Gray said.

The transfer of affected customers to a new mail store began yesterday and is likely to be completed by tomorrow morning, according to Gray, who said the maximum e-mail receiving delay likely to be experienced by users is around four hours.