eBay Australia stands firm on reserve dumping plan

Despite customer protests, eBay Australia is pushing ahead with plans to remove reserves from its local auctions next week, and may even extend the 'no reserves' policy into currently exempt transport categories.

As reported by ZDNet Australia  last month, eBay will remove the option to set a hidden reserve price for auction items from August 10. The online auction giant's German operation is its only other subsidiary which doesn't allow reserve pricing.

Cars, motorcycles and boats will still be allowed to have reserves set after the changeover, but that policy is also under review. In a recent online workshop to promote the new approach, officials remarked: "The analysis for Motors is in progress and we will be continuing to monitor the category and make changes as appropriate."

The removal of reserves has provoked protest from a number of local eBay users, who argue that unscrupulous sellers will cancel auctions if they don't reach the desired price. "What steps will be taken to police the inevitable increase in auction cancellations in the closing stages of an auction?" one workshop attendee asked.

eBay maintains those concerns are unfounded. "Our aim is to make the community of buyers and sellers more successful," officials responded. "Our research shows that removing reserves will do this and this view was backed by consultation with the community. Having no reserve encourages bidders and will increase the sell through rate of existing sellers."

Talkback 5 comments

    I'm tending to feel that remov ...Anonymous -- 02/08/04

    I'm tending to feel that removing Reserve Prices will result in more auction cancellations and an overall drop in buyer/seller satisfaction. One key part of encouraging healthy bidding for items is competition. Having a low starting price, even with a reserve, tends to get bidders started early and is more likely to secure a good price for the seller. The bidders not only get the excitement of bidding against (more) other bidders, but also of seeing who is first to meet the reserve. Bidders with less money to spend are more likely to stretch their budgets this way. If items just have a high starting price, it will only be buyers who have more money that will place bids.

    I think hidden reserves are an ...Anonymous -- 02/08/04

    I think hidden reserves are annoying and it's good for them to be removed. I keep raising my bids by small amounts hoping to just get over the reserve to not bid higher than necessary, and get frustrated by having to put on so many bids to try to reach it. After several bids, if I still haven't reached the reserve I tend to get fed up with the whole idea and give up on that item completely.
    Starting the bidding at the lowest price you are willing to accept for that item is a much fairer and more honest approach and makes the whole bidding process more straight forward and keeps my interest. Good on Ebay Australia for having the guts to change their policy and go this way.

    good on ebay! if people want a ...Anonymous -- 02/08/04

    good on ebay! if people want a reserve they can use the 'buy it now' option instead or move to another website. this is an auction site and
    auctions with reserves i always refuse to bid on.

    I don't bid on reserve austion ...Anonymous -- 02/08/04

    I don't bid on reserve austions because most of the people start bidding at $1 for items. I lose interest immediately if the auction has a reserve, having wasted a lot of time in the past bidding and getting nowhere.

    I say set your minimum bid at or near the reserve price. Reserve auctions are time wasters.

    The other side of the coin is that EBAY probably won't modify their listing fees to reflect these changes.

    if the sellers think their art ...Anonymous -- 22/08/04

    if the sellers think their article is worth XXXX then say so,$1 starts are apain,i wont bid on any such article,and why ive got the attention of ebay,what about doing some thing about this postage,some people out there are charging more for postage that the won item,as we the buyers are held resposible for all postage costs,then why cant we demand how the item is sent,(express parcel up to 3kgs any where in australia overnight$5.90)its cost me $12 to get a laptop card from sydney,shipping costs ????? no a bloody rip off.so now that you have got rid of the no reserve get rid of the postage rip off merchants

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