Westpac pulls itself together

Westpac Bank has confirmed that it has pulled two call centre teams together in a move it claims is aimed at efficiency improvements, rather than as a cost cutting solution.

The object of the exercise - which will see 170 sales and customer service reps bunking under the same roof - is to save time, not money, according to a company spokesperson.

The bank told ZDNet that its 80-strong sales team has moved from its King St location into the George St premises already occupied by the bank's customer service team of around 90.

A bank spokesperson claims the move was brought about by the creation of additional floorspace in the George St building. The shift would result in -incidental" cost-cutting, even though that was not the primary goal of the shift, the spokesperson said.

-It wasn't a cost saving exercise. It was a team efficiency exercise," they said.

-There was a lot of time wastage running two separate teams in two separate buildings."

The bank maintains no jobs were lost and no roles would be -mixed" as a result of the move, but would not ellaborate on further business benefits it expects to achieve following the consolidation.

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