The deal covers the Department of Premier of Cabinet (DPC) and the Department of Treasury and Finance (DTF).
Unisys will provide a range of services including service desk, deskside support, IMACs (Installs, Moves, Adds, Changes), Lotus Notes administration, network management and server management to more than 1,300 users at five Central Business District (CBD) locations in Melbourne.
While Unisys had previously provided services to these departments, this is a new contract with expanded scope and services, including disaster recovery, process improvement and consulting.
Director of Information and Technology Services for DPC and DTF Ian Thomas said the tender called for "significant process change to align its operation with the IT Infrastructure Library (ITIL) framework to improve service and reduce operational costs".
