A Telstra spokesperson said all Web sites involved -- which were inadvertently deleted around 9am yesterday when a corrupted server was rebooted -- would be available by the anticipated recovery time of 7am Thursday.
The inadvertent deletion has capped off a disastrous couple of weeks for the telecommunications heavyweight, which is continuing to wrestle with the impact on its BigPond e-mail client base of a traffic surge which has driven e-mail volumes up to 20 percent higher than normal.
The Telstra spokesperson confirmed there had been some issued reported with some Web pages on Monday night, prompting the reboot.
"Virtually all the Web sites were deleted," said the spokesperson. "We're in the process of reinstalling them from a back-up that was completed over the weekend." The reinstallation process was commenced within an hour of the deletion, according to the spokesperson, but won't be finished until Thursday morning.
Telstra also confirmed this morning there was no change to the status of its position on the e-mail difficulties after telling ZDNet Australia last night service levels may not be fully recovered for a few weeks.
Broadband community site Whirlpool last night posted what it claimed to be the script provided to Telstra's staff when responding to customer queries about the problem. The claimed script says Telstra now had the capacity problem under control.
"Telstra is increasing capacity on the e-mail network to put the traffic load issues behind us," the purported script states. "A number of manual approaches have been put in place so that customers can continue to send and receive e-mail".
"Telstra's technical staff have been working around the clock to ensure that mail is delivered".
FTP to web sites is still broken!
I don't know what this "deleting" refers to, as my BigPond web site has remained available over the past few days. However as a Bigpond cable user, I'm STILL unable to FTP to my web site - a problem which has existed for WEEKS and has still apparently not even been addressed by Bigpond.
It's obvious from Bigpond news groups, that many other Bigpond users also have this problem and that it's been going on for some time.