UPDATE: ASIC closes in on controversial online grocer

Authorities are closing in on business identity Ross Whitehead over his involvement with online shopping start-up MySupercentre.com Pty Ltd, which was placed in liquidation by its creditors Monday.

It's understood that the company's 56 creditors, including an estimated 43 small investors who paid upwards of $30,000 each for territorial franchise rights for its trading entity, MyGrocer, are owed a total of $3.1 million.

Queensland fair trading minister Margaret Keech issued a warning about Whitehead last month after the state consumer protection authority received complaints about his conduct from four former MyGrocer franchise holders.

"I strongly advise people to be on their guard in any dealings with him," said Keech August 15.

The former founder and CEO of Shopfast.com.au has since told ZDNet Australia  that the minister's statement was "a gross abuse of her powers", and claimed a group of estranged licensees were simply trying to undermine MyGrocer to make way for a competing business launched in Brisbane Monday, 2Cherries.com.au.

However MySupercentre's appointed administrator, Gold Coast insolvency firm Downie & Associates, today confirmed that Australian Securities and Investment Commission (ASIC) had requested a copy of its report to creditors.

ASIC yesterday said it "was aware of Mr. Whitehead" but declined to provide further comment on the matter

The report's co-author, Susan Carter, today gave clear indications that Whitehead could soon be facing disciplinary action from the corporate regulator.

Carter today said that it was "no secret" that Whitehead continued to act as a manager of MySupercentre after he filed for bankruptcy in August last year.

"It would be naive to think that he wasn't acting in the capacity of managing the corporation not withstanding that he hasn't been a director on the [company] register since August last year," said Carter.

Carter also said that she had "made some comments in the report in relation to insolvent trading".

ZDNet Australia  late today obtained a copy of the creditors report and other documents that arose at the creditors meeting Monday.

The administrator said it expected that MySupercentre had traded whilst insolvent trading, but that the company's financial records were too poorly kept to determine when the company became insolvent.

Whitehead began selling the territorial licenses to deliver goods for MyGrocer in October 2003. Under the contract licensees were to be paid territorial establishment subsidy of $4,000 per month and a 9 percent commission on grocery orders.

However by April, when many of the franchises were entering their second month of operations, Whitehead began constricting the flow of subsidy payments to licensees citing difficulties drawing on the company's mortgage facility.

E-mails between MySupercentre obtained by ZDNet Australia indicate that by May the situation for licensees had not improved.

"If any one thinks that you pay a licensee fee of $30k and instantly generate the equivalent of $5,000.00 per week without effort you're in the wrong business," wrote Whitehead in a communiqué to the franchise group.

In June, MyGrocer's supplier ceases trading with the company. At this time Whitehead starts to take on the tone of a motivational speaker, using colourful clichés to sooth anxious licensees"

-Ask not, what the company can do for you, but what you can do for the company," wrote Whitehead in a letter to licensees dated June 4.

Former licensee, Gideon Jacobs, told ZDNet Australia that Whitehead consistently made promises concerning payments and the business that were never met. Jacobs decided to terminate his license agreement late in and requested a meeting with Whitehead to finalise his refund. He says Whitehead has never responded.

ZDNet Australia  was today contacted by former franchisees who claimed that other documents raised at the creditors meeting indicate Whitehead misled them about sums that he and his business partner Jacqueline Hageman -- the director of E-Biz Solutions, MySupercentre's sole shareholder and director -- personally drew from company funds.

Former franchisee, Tony Harrison, claims that one company document show the pair was paid at least $150,000.

"He made everyone feel guilty that he was working for nothing and he was really committed to [the business] and then you find out that he's taken out money [for] the two of them," said Harrison.

The document lists a payment of $158,000 to E-Biz Solutions, a direct payments of $32,000 and $48,000 to Hageman and Whitehead respectively. The company spent $48,000 on travel and accommodation.

Carter today said Downie & Associates had not accounted for all the money passing through the company as it was yet to complete its investigation.

The creditors report obtained by ZDNet Australia  indicates that the administrator has been struggling with a number discrepancies and inaccuracies in the company's books.

In the report Carter found company records valuing MySupercentre's assets at around $1 million were unlikely to be correct.

However, the administrators gave a recommendation that creditors accept a deed of company arrangement proposed by Whitehead as it was more likely to result in the recovery of funds than liquidation.

Under the deed, Whitehead proposed to trade out of debt by transferring divested territory licenses to MyGrocer Pty Ltd, paying creditors $1.65 million over 11 months.

However, the administrators' also acknowledged concerns expressed by creditors over Whitehead's business history and the active interest that regulatory bodies like Queensland's OFT and ASIC were beginning to take in his affairs.

According to Harrison, all but three members of the group rejected the offer. Harrison, who has given up hope of seeing his money again, said conditions requiring the withdrawal of complaints from ASIC and other regulators were unacceptable.

Harrison said his only goal now was to make sure that it was difficult as possible for Whitehead to restart his online business venture.

"I think he really is committed to trying to get the system working but he's like a general in an army -- he's quite happy to take casualties along the way," said Harrison.

The bankrupt founder and former CEO of Shopfast.com.au does seem to have had an untameable run of misfortune when it comes to business.

According to ASIC records, since resigning as director of Shopfast in 2000 Whitehead has been involved in no less than three businesses that found their way into liquidation.

For Sydney business gossip columnists, Whitehead's affairs became rich picking ground of rumours involving repossessed yachts and angry real estate agents after his online fulfilment and logistics venture, E-gistics, went belly-up and was ordered into liquidation in July 2001.

ASIC records also link Whitehead with MySupacentre Management Pty Ltd which was placed into liquidation just weeks before MySupercentre.com Pty Ltd was incorporated.

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Talkback 6 comments

    I live in the Fig Tree Pocket ...Anonymous -- 11/09/04

    I live in the Fig Tree Pocket area in Brisbane. We received today in letterbox drop a colour brochure - 2cherries.com.au. After reading the above I am notifying you of the handouts happening. I have not heard of mygrocer online -sorry!
    Thought I would fill in the comment box so you are aware of what is going on - looks like I continue to shop woolies and coles
    Cheers
    WA

    I am the wife of a former MyGr ...Anonymous -- 11/09/04

    I am the wife of a former MyGrocer licencee. I am hoping to give a different perspective on the whole saga by posting my comment.

    We bought territories and started a business. This was an exciting time for us as we believed we were entering an era where we were going to dictate our future and the future of our children. My husband quit his job and I became the sole income earner. We expected it to be tough times, but had a vision and was looking at the broader picture.

    That picture became narrower and blurry when Mr Whitehead skipped the first payment and the second and then the third. We did some investigation into Mr Whitehead and co and soon realized we were never going to get our money back. We have lost the money invested initially as well as the delivery vehicle payment, loss of income, time and energy spent to promote MyGrocer, but most of all our faith!

    We did the best we could. We invested in the online shopping business because we believed it could work, we had a delivery vehicle (that had little use for a family of 5) which we couldn’t trade in as it meant a further financial loss we just couldn’t afford. The best we could do was to lift up our heads, look at what we had and focus on the future once again. My husband is part of 2Cherries.com.au. It took a lot of hard work and guts to stand up, start up a new business and most off all to regain faith after you’ve been made an idiot and scammed by one person.

    We didn’t plan on this – the plan was to have our territories and deliver to customers. We came out here to bat for ourselves and this time we are determined to set a record score, a six for customers, a four for service.

    The adventures of Mr Whitehead ...Anonymous -- 13/09/04

    The adventures of Mr Whitehead are never ending. I have been conned by this snake and know many others that have as well. This "man" should be in jail and I find it shocking that it has taken this long for people to start acting to take this man out of business.
    He is wrecking lives with his lies and deceit and should be caged like the animal.
    Kelly Anne Althaus

    My husband and I just like the ...Anonymous -- 20/09/04

    My husband and I just like the "Wife of a Former My Grocer Licensee" were also conned by this man. Fortunately we only got as far as the $15,000 deposit to secure the area and have by some stroke of luck received $10,000 back (unfortunately probably as a result of somebody else being deceived and giving this snake some money for an area which we then benefited from-sorry to that person). We were warned by a former licensee who I now believe is operating 2cherries.com.au, Ross Judd. To this man-THANK YOU FROM THE BOTTOM OF OUR HEARTS FOR TELLING US WHEN YOU DID AND ALLOWING US THE OPPORTUNITY TO GET OUT BEFORE WE GOT ANY DEEPER. When 2cherries starts operation in our area we will support it 100%. Like many of you, Ross made us alot of promises and we have 2 children also, that this venture seemed perfect and exciting for us to secure our future and have the dream that everyone dreams of-working for yourself and from home. Please be warned Ross Whitehead is a clever con-artist and will say and do anything to make you think that he is telling the truth. How someone like that can con so many innocent people and do it all with no conscience is beyond me! He is a PIG!

    ross whitehead Anonymous -- 01/09/05 (in reply to #120108244)

    how come ross whitehead is allowed to prey on families with a little nest egg to invest in his scams, and cause heartache after heartache, year after year and then when things get too hot in that area he ups and moves into another area, with his family and jakkie of course?
    How come this creep isn't under the concerns and microscope of the police or the tax department or maybe even current afair. He is a menace to society and continually looking for new victims. A criminal who needs to be put away.

    Whitehead Technology Scams Too? Anonymous -- 14/10/09

    HI, I manage a small charity in Qld. We had a Ross Whithead come here on behalf of an IT development company to offer us advice on how to streamline our hardware and software systems. we didn't pay anything for the onsite consult - and he didn't seem to be selling any actual equipment, just advice - tho we never paid anything at any time.

    My concern is that I allowed him to plug a USB memory stick into a few computers apparently to read how our systems operated... and then have never seen or heard from him again.

    Does this sound like the Ross Whitehead of eBizSolutions (the same one you're talking about) and how worried should i be?

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