Under the agreement, Telstra will provide advanced Multiprotocol Label Switching (MPLS)-based, managed services platform linking Hyatt International's headquarters in Chicago with hotels throughout the other regions.
The agreement outsources Hyatt International's network management and hardware provision to Telstra.
"Telstra's turnkey solution integrates the provision and continuing management of local access, CPE, and security-enhanced Internet services," said Mark Retnam, director of Global WAN Services for Hyatt International.
Hyatt consolidated its customer reservation and accounting activities into common Shared Services Centres so that it could provide consistent services to customers wherever they are calling from.
The Telstra network also links into a centralised ASP providing Hyatt's property management functions to all hotels, rather than locating a server and IT team at each hotel to manage this application. This ensures that systems for hotel bookings, restaurants, and more are consistently managed.
"The MPLS technology enables Hyatt's mission-critical customer reservation system applications to retain a guaranteed percentage of the bandwidth to optimise the experience of Hyatt's internal customers," said Retnam.
