Telstra pushes dial-up for broadband as relaunch approaches

By Iain Ferguson
11 July 2003 02:00 PM
Tags: broadband, internet, telstra, iain, ferguson, bigpond, launch, dial
Telstra has soft-launched a roaming dial-up service for its BigPond broadband customers as the carrier gears up for a major revamp next week of its high-speed Internet offerings.

Telstra officials said the carrier was expecting several thousand of its customers to take up the offering, roughly 80 percent from the small-to-medium enterprise sector and the remainder being individual consumers.

The service, billed by Telstra as "designed for the national and international roaming needs of its cable and ADSL users," is charged at AU$4.95 per hour for national roaming over the BigPond dial-up network and AU$8.00 per hour for international roaming -- plus dial-up charges for both.

Small-to-medium enterprises may be able to use the service as an unofficial contingency in the event of a BigPond broadband outage, should they be unwilling to pay for a full dial-up service on top of their broadband offering.

However, Telstra is not marketing the service as a contingency, preferring to focus on its roaming benefits. Terms and conditions of the dial-up for broadband service stipulates that the plan "does not provide, and is not designed for, continuous connection.

"A 24-hour hard limit on continuous access time may be applied," Telstra warns.

Telstra's broadband chief, Justin Milne, is understood to have told staff in an internal e-mail that the dial-up project is the first of many designed to integrate BigPond dial-up more closely with its broadband offerings.

"The ultimate beneficiary is the customer as we become increasingly easy to do business with, irrespective of technology," Milne told Telstra staff.

Telstra is also gearing up to launch in the next few weeks, a 128 kbps symmetric ISDN service designed to extend high-speed Internet access across its fringe metropolitan and regional user base. A wholesale offering is expected to accompany the retail product.

Meanwhile, the carrier is preparing for a BigPond New Look announcement next Friday, which is expected to include both sports-based content services and a new awareness push designed to make broadband more "top of mind" for consumers and stimulate takeup.

A Telstra spokesperson said the carrier had recently undertaken research which found Australians still thought broadband was difficult to install or that they needed a special cable to install it in their homes.

The spokesperson said the research found many consumers were still unaware of many of the basic issues associated with broadband connection and use -- a blow to the carrier as it tries to spark demand to reach its target of one million broadband users by end-2005. The figure -- which presently sits at around 360,000 -- includes BigPond and wholesale ISP customers using Telstra's broadband networks.

Telstra has pinned much of its hopes for broadband takeup on a self-install kit the carrier says allows consumers to install broadband quickly. "Many consumers do not realise they can set up broadband with an existing phone line in about 12 minutes," the spokesperson said.

She added "when it comes to costs, many consumers are not aware that broadband pricing is competitive when all dial-up Internet costs are taken into account, together with second-line rental costs and dial-up call costs".

The sports-based services are expected to heavily leverage the carrier's rights to the National Rugby League and Australian Football League.

Advertisement

Talkback 9 comments

    umm, casual plan is $3.95 per ...Angry Tel$tra customer -- 11/07/03

    umm, casual plan is $3.95 per hour for dialup
    why would I want this?
    reason, because my broadband cable is down.
    And you know what I was told, sign up for a dialup account...

    poor service

    it should be if you arent logged into your broadband connection you have dialup for free

    They still don't get it! All B ...Keith Styles (An irate user) -- 11/07/03

    They still don't get it! All Broadband will continue to be a 2nd rate service, because they refuse to accept the fact a continued cap on Broadband is retricting it's acceptance. The new offerings are just fiddling with the edges. It won't entice more users to switch from POTS. Why should they. It isn't capped !!! Wake up you dopey twits in marketing and face the facts.

    Is this dialup service free du ...Anonymous -- 11/07/03

    Is this dialup service free during outages?

    R they kidding? Telstra Broad ...Anonymous -- 11/07/03

    R they kidding? Telstra Broadband has so many outages they should provide dialup access free as compensation for the inavailability of the service we already pay a fortune for!

    I live in Perth W.A. I have be ...Anonymous -- 11/07/03

    I live in Perth W.A.

    I have been trying to get Telstra broadband from Telstra for months:: Good old Telstra tells me that my exchange is OK for broadband but my phone line is not:: Why should some Telstra customers have the advantage of broadband and other Telstra customers are told sorry but tough:: Where is the equality for all Telstra customers who WANT BROADBAND:: If my line is unable to take on broadband then Telstra get off your arse and fix it so I can get broadband::

    Sick of waiting for MY BROADBAND Telstra::

    T.R.Rowden Perth W.A.

    Hope there are new 'all you ca ...Anonymous -- 11/07/03

    Hope there are new 'all you can plans' for a reasonable price - it's about time.

    An absolute joke!. How come wh ...Anonymous -- 11/07/03

    An absolute joke!. How come wholesale providers of telstra adsl can offer this service for free and telstra charge 4.95? Come on Telstra, get your act together. When can we atleast get a fairdinkum deal. If not a lower cost for BB, how bout uploads not counting towards monthly limits, or higher limits, or a better service OR like your wholesale aDSL re-sellers, ALL of the above!!

    Telstra's broadband is way ove ...Anonymous -- 13/07/03

    Telstra's broadband is way over priced. I am with iiNet and for $80 per month get up to 12GB at 512kbps. The same from Telstra would be $95.50 for 3GB then $0.139/MB after that.

    I have been extremely happy with iiNet, consistently getting 30 to 50 kBps for downloads. And they provide a free dialup with your broadband, and uploads don't count, and transfers between iiNet customers don't count ...

    Anyone using Telstra has rocks in their heads.

    iinet does all this and more a ...ben g -- 22/07/03

    iinet does all this and more at a faction of this stupid price. but telstra doesn't care does it?

Add your opinion

Latest Videos

Sponsored content

Power Centre - Content from our premier sponsors

Blogs

  • Chris Duckett Get extensions going in Firefox, redux
    Previously on Null Pointer we looked at getting extensions working in Firefox betas, and that was great until the fine folks at Firefox changed their minds.
  • Array How reliable is IP telephony?
    Have you ever heard a weird kind of hissing, crackling or popping noise when calling someone on an IP telephony line? How rare is the phenomenon these days?
  • Array Forget the NBN, 100Mbps is already here
    Telstra and TransACT will shortly begin offering 100Mbps broadband to many customers. By moving early, the companies have not only raised the bar for Australia's broadband services, but thrown down a challenge to a government that now faces increased pressure to deliver the NBN as promised.
  • More blogs »

Tags

Back to top

Featured