Justin Milne told ZDNet Australia any comprehensive restructuring of pricing was "not on the radar," with any adjustments likely to involve "tweaking" only.
Milne's comments follow a week of debate over pricing fuelled by the posting on broadband community site Whirlpool of questions asked by market researchers of Big Pond users regarding options for change to various aspects of the company's broadband offerings.
One of the questions asked was whether users would be prepared to pay a surcharge for a faster response time to "resolve" any technical issues Telstra may be having.
Milne said later some tech-savvy users of Telstra's DSL broadband offering may benefit from a cheaper plan that would include lower tiers of support.
However, Milne reiterated plans to continue surveying its customer base about various aspects of Bigpond broadband service. He foreshadowed the introduction of what he described as a "permanent online survey" through which users could provide feedback about their experiences.
He said part of his brief at Telstra was to re-energise the customer service focus of broadband staff at the carrier.
Telstra tonight in Sydney officially launches its DSL self-install product, which the carrier claims can bring service online in eight clicks in less than six minutes for some users and 12 minutes or so on average.
Why drop charges for tech savvy people when all you need to do is increase chagres for non-tech savvy people?
After all, Macdonald's don't give you a discount on the price of a Big Mac if you ask them to leave out the cheese, but they charge you extra if you want more cheese.
Why would Telstra be any different?