PayPal Australia adds buyer protection program

eBay Australia has announced the launch of the PayPal Buyer Protection program on the auction Web site.

The PayPal Buyer Protection provides eBay buyers with free coverage for up to AU$1,500 on qualified eBay.com.au listings paid for with PayPal.

PayPal Buyer Protection is designed to "enhance trust between buyers and sellers". When PayPal is used to pay for a qualified listing on eBay Australia, the PayPal Buyer Protection program will provide free coverage for the buyer at no additional cost.

eBay emphasised that the program only covers non-delivery of "tangible items" and tangible items that are received significantly not as described.

To enrol for the program, Australian sellers on eBay must have a verified Premier or Business PayPal account in good standing and have eBay feedback of more than 50 with at least 98 percent positive feedback.

In order to be covered by the program, the listing must also be on www.ebay.com.au or another eligible site in qualifying categories. Sellers must select PayPal as a payment option when they list the item.

eBay said that for transactions not covered by the PayPal Buyer Protection, eBay will continue to offer standard purchase protection program--up to a maximum of AU$400, less AU$25 to cover processing costs-- on qualifying items.

To check whether a certain item is covered, eBay buyers can look for the PayPal Buyer Protection logo in Search & Listings or in the Seller Information box on an eBay View Item page.

PayPal previously told ZDNet Australia that new features on the Australian PayPal Web site will be provided "in due course" after assessing the demand of the different PayPal features.

PayPal Australia managing director Andrew Pipolo said that features on the PayPal Web sites are "tailored" to accommodate the needs of its local eBay members.

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Talkback 1 comments

    Paypal shmaypal. If you don't ...Anonymous -- 22/02/05

    Paypal shmaypal. If you don't have a credit card the AU paypal is less than useless. You can't link it to an AU bank account and you cannot accept overseas payments unless you have the 'not free' optioned accounts, which still require a credit card.

    For all of us out there who for whatever reason choose not to have a credit card (with all the exorbitant fees!) what does paypal offer? ZIP.

    I gave paypal a second chance recently and had to refuse several payments on ebay due to these inherent credit card related issues.

    When paypal wakes up to itself and links to AU banks it will be a service provider maybe worth looking at.

    PAYPAL - GET THE MESSAGE YET?

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